Business Analyst

Bradford Wood

Objective

Business Analyst

Summary of Qualifications

Implementing new and re-engineered business processes, providing user training and support, problem solving, project management, and team building to deliver successful results by:

• Working with end-users to trouble shoot and improve business processes and systems

• Communicating effectively with diverse groups to define, create, and implement new business processes

• Organizing and writing business procedures and training guides

• Providing hands-on and classroom training

• Supporting the complete software life cycle: development, implementation, and maintenance

Relevant Skills

MS Office XP MS Project SQL

Software Configuration Management Remedy PeopleSoft Student Administration

RDBMS Concepts Adobe Acrobat Visio

Accomplishment Highlights

• Supported a 160-person, distributed-user base involved in paying graduate students: monitored daily transaction log, determined source of anomalies via SQL queries, provided proactive written and phone assistance, and developed training guides using Captivate

• Led a successful cross-functional implementation team for the PeopleSoft Third Party Contracts (TPC) module: validated user requirements, conducted gap analysis, identified and implemented additional functional requirements, defined and performed test scenarios, verified database content, wrote user guides, and provided training

• Created and ran monthly reports supporting the TPC application for internal and external users, created and ran reconciliation reports supporting the weekly check reversal process

• Created and maintained Software Configuration Management plans for Stanford’s first Oracle and PeopleSoft projects

• Created Remedy-based applications supporting Oracle and PeopleSoft projects

Employment History

Stanford University 1996 - 2007

Business Operations and Application Support Analyst Dec. 2003 – July 2007

• Revised a financial setup process from a manual, multi-step process to a one-stop WEB-based solution, reducing usability wait-time from 24 to two hours

• Maintained TPC within PeopleSoft by providing documentation, training, creating TPC invoices and reconciliation reports for the Student Financials Auditing and TPC groups, and developing communication mechanisms concerning posting and reversing TPC payments

• Served as Student Financials’ main point of contact for Remedy: provided user guides, short training movies, quick help tools, reports, and assistance

Setup Implementation Project Manager Sept. 2001 - Dec. 2003

• Organized and maintained Oracle Setup/Cutover Project Plan

• Defined inter-relationships of tasks for correct sequencing on the project plan

• Determined and coordinated task scheduling

• Provided daily communications on upcoming tasks and status of current tasks

Automated Regression Testing Administrator

• Authored, documented, and executed automated regression tests and scripts to automate the Oracle Setup data entry process using WinRunner

• Applied fixes, patches, and performed upgrades to the Winrunner application

Software Configuration Management Manager Dec 1996 - Aug. 2001

• Worked with consultants to design, implement, and support first-time applications and processes for Software Version Control and Code Migration, and incorporated these applications with a Remedy Code & Problem Tracker application that became the foundation for the SCM plan currently used by Administrative Systems

• Designed and maintained plan for migrating customized PeopleSoft code through the software development life cycle

• Designed and maintained a Remedy-based process for the Axess project to create and track Development and Change Requests

• Provided training for project and business community members and provided support to a diverse and widespread customer base

Employment History, Other

Fujitsu Computer Products of America, San Jose CA

Business Analyst

• Gathered and defined requirements for a Product Return and Rework application

Project Manager

• Led implementation that reduced input and processing time by 75% for Call Management and Failure Reporting application (Remedy)

Lockheed Missiles and Space Co. Inc, Palo Alto CA

Business Analyst

• Led a cross-functional team in defining, testing, and implementing a company-wide Store Room system at 8 distinct locations

• Implementation saved 33% data entry effort and 55% system maintenance time

Administrative Associate

• Interned in the Technical Library

• Defined a method for uploading outdated home-grown library records into new off-the-shelf library application

Education

MLS (Masters of Library Science): San Jose State University, San Jose CA

BA: University of Denver: Denver CO

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