Production Systems Analyst

917-***-**** (Mobile)

********@*****.***

**-** **** ***., ***. B411

Elmhurst, NY, 11373

Berris M. Anderson Production Systems Analyst-Technical Writer

Objective and qualifications Production Systems Analyst seeks a Technical Support Analyst position within the Publishing, Finance, Media and Advertising industries. Eighteen years total computer experience, and thirteen years total professional/technical experience. Capable of working within either a slow paced set-scheduled corporate environment to working within a very fast-paced always changing/ growing creative environment. Team player who can be relied upon to work independently.

Experience

7/01-Present The New York Times New York, NY

Systems Analyst/ Production Systems – Two Time Award Winner

• K4 Publishing Systems/ Citrix Presentation Server- Support K4 Publishing System for the News Services International Weekly, Times Digest, Large Print Weekly, Book Review and Magazine publications. Setup and configuration of the Application/Database Servers and custom module XSLT script files. Installation and configuration of Mac and PC K4 workstations, Daemons (automated plug-ins and applets) and administrative consoles. International K4 client installation and configuration support via email (technical documentation), phone and international travel to Columbia, Venezuela, Chile in South America and Guatemala in Central America for K4 software installation, training and documentation. Remote installation support provided for various countries in Europe, Africa and South America. Citrix farm for InCopy. The setup and configuration of remote write-to-fit workflows using Adobe InCopy running on Citrix server. Bi-annual BCP (Business Continuity Planning) of the K4 and Citrix servers.

• Associated Press - Support Satellite Channel, Data Features and International Data Features transmissions for NYT and NYT partnering, subscribing and contributing Newspapers. Support consists of sending activation codes to new subscribing Newspapers with an AP modem, this also includes sending reset codes (Downloads) to the modem via Selector Codes (code that identifies the Newspaper) incase of copy flow interruption. Coordinates with Content Data Manager and AP field technicians to have AP equipment supported on-site and or replaced at the partnering, subscribing and or contributing Newspaper. Provides work-around-filing solutions for NYT partnering/subscribing and contributing newspapers in the event the newspaper is having problems with their own filing system. Support, installations and configuration of Reporters Workbench (the article filing application provided by the Associated Press) for the NYTNS, NYTRENG, and SYN Sales departments. Support includes trouble-shooting problems with the NYT T1 line, which Reporters Workbench uses to connect to the Associated Press’ servers (VAX), and AP Hardwire connections (direct serial connections to the AP VAX) setup in the NYTRENG and SYN Sales department.

• International Weekly - Technical lead for International Branded Pages clients. Equipment research, specifications, orders, configurations/ installs. Support consists of trouble-shooting FTP, Font issues, Mac re/imaging and testing hardware/ software, and now the new folder-based publishing filing system called TruFlow and K4 Publishing Systems.

• Atex Systems - Supporting the Atex system in the NYTNS and SYN Sales departments. Support consists of trouble-shooting and maintaining Atex connections to the Associated Press via VAX1 line that also runs over the NYT T1. In the even of a problem with the T1, Atex will be setup to move copy over the VAX2 line (Rj11 direct to AP).

• Technical Writing - Responsible for documenting all new and existing communications and support procedures pertaining to the Associated Press and Atex system for the NYTNS, NYTRENG and SYN Sales departments. Documenting all new and existing hardware and software [including software licenses and serial numbers] rolled out to the News Service and Marketing Services departments. These documents are stored in the EDMS Stellent (Electronic Document Management System).

• Hardware Software - Coordinate with Workstation Services to have new hardware ordered configured and installed for the News Service and Marketing Services department. Also responsible for migrating all technical support calls to System Support to be properly routed to the appropriate area of support. Co-coordinate with co-analysts to have new hardware and software researched, ordered, configured and installed.

• CCI - Support role for the new NYT Publication system. Support entails installations and configurations of the CCI application and the Citrix client of CCI.

• QPS - Dispatch server maintenance/support on Macs for the production of Large Type Weekly.

• ASURA - Configure pre-flight pre/post production files for final print.

• Aqua Connect - Mac OSX terminal server for The New York Times virtualization systems and Business Continuity Planning. BCP virtual workstation.

7/00-5/01 BusinessWeek Magazine New York, NY

Desktop Support Analyst/ QPS Support - Consultant

• Coordinating floor support for MAC/ PC on Novell network running NetWare 5.

• QPS Dispatch server support.

• Splash color print-server support.

• Desktop support for QuarkXpress 4.04 –4.11 and Quark Copydesk.

• Enterprise app. support (MS Office 97, 98, 2k,Word Perfect 7 etc.), Lexis-Nexis support.

• FTP single month issues to foreign partner.

• Archiving transmitted quark files.

• MAC 8.6 – 9.1/ PC win 95/ 98 – NT 4.0, 2000 Pro, re-imaging and roll -outs.

• Coordinated peripheral installs and software updates/ upgrades.

• Strategic technical writing for Level 1, 2, and 3 support procedures for Mac/ PC.

• Logging support calls into a call tracking system.

1/00-7/00 Walt Disney Company New York, NY

PC Mac/LAN Analyst - Consultant

• Desktop support for MAC/ PC over Novell network running NetWare 4.6.

• Migrated users from CC Mail to MS Outlook configuration. MS Exchange client/ Remote offices.

• Migrated users from Shiva Dial-Up accounts to AT&T Global Dial-Up accounts.

• Rebuilding Mac/ PC OS and upgrading software.

• Over the phone support for users with minor technical issues.

• Setting up, configuring, and upgrading firmware for network printers.

• Relocating, disassemble/ reassembling computer setups.

• Editing users network accounts using NW Admin.

7/99-1/00 Saatchi & Saatchi New York, NY

Service Engineer/ Desktop Support Specialist

• Desktop support for MAC/ PC over Novell network running NetWare 3.1-5.

• Dedicated Digital & Print Productions Studio support specialist for MAC/ PC.

• Setting up of presentation laptops and projectors.

• Rj11 - Rj45 wiring and node patching.

• Setting up new users with NW Admin.

• Setting up network printers, creating departmental shared folders.

• Manage production studio systems software rollouts and upgrades.

• Minor technical writing for updates and patches.

• Logging support calls into call tracking database system.

7/98-7/99 Parish of Trinity Church New York, NY

PC/MAC Administrator/Trainer

• Integrate Mac within PC environment on Novell network running NetWare 4.11 – 5.

• MAC/ PC desktop support specialist and Mac coordinator.

• Upgraded all Macs from OS 7.6 to OS 8.6.

• Installation and setup of Mac/PC network printers.

• Setup and support for Palm Pilot and software.

• Hardware setup, beta software tester, application download, and installations on

• Mac and PC.

3/96-7/98 CompUSA New York, NY

Software/Hardware Sales Representative

• Apple Macintosh Market Source and technical Information Rep.

• Apple helpdesk and customer service.

• MAC\PC upgrades and sales Rep.

• MAC\PC hardware\software sales Rep.

Education 1996–1999 Devry Institute New Brunswick, NJ

• Computer Information Systems/ Telecommunications.

1994-1996 NYC Technical College Brooklyn, NY

• Advertising and Computer Graphics.

2000 – 2001 Trinity Seminary New Burgh, ID

• Practical Theological Studies/ Biblical counseling and teaching – Online Study.

Training

• PMP Project Management – PMO training.

• Windows Clustering Training – Building and Managing a Windows Cluster.

• Oracle Stellent Training – Content Server Administration.

• MCSA/MCSE Boot Camp Training.

• K4 Publishing Systems Install/Configuration/Support/Maintenance Training.

• Project Management Express Training.

• Delegating Effectively – For Managers Training.

• Conflict Management & The Art of Difficult Conversations.

• Certificate for Project Management training - PMP.

• Certificate for Novell Directory Services training.

• Certificate for Advanced Macintosh repairs clinic training

• Certificate for Apple Script training.

• QPS Dispatch Server/ Client training for Mac and PC.

• MS SharePoint Knowledge Management Systems.

Skills

Working knowledge and support of following software and hardware:

• Adobe CS/CS2/CS3/CS4, CS5, Freehand, Dreamweaver, QuarkXpress/ Copydesk and Manager, Claris/ Apple Works, filmmaker, MS Office 4.x–2001, Office X, Mac Office 98/2001/2004, 2K, 2011etc.

• Network software such as Apple Remote Desktop, NW Admin, HP Jet Admin, Phaser Admin, Apple network assistant, Clicknet Remote, Timbuktu, VPN Client, QPS Dispatch server, Quark copydesk manager, Apple Remote Desktop, etc.

• E-mail software such as Novell GroupWise, MS Outlook 97 – 2008/ Express, Firefox, Safari, Netscape mail, CC Mail/ Mobile, Lotus Notes, Eudora, MS Exchange Server-client.

• Operating Systems such as Mac OS 6.1-9, Mac OS 10.2, 10.3 (Panther)/ 10.4 – 10.7 Server, Win 3.x, 95, 98, ME/ 2000 Pro, XP Pro, Vista, 7, NT 3.0 – 4.0 Workstation, and BeOS.

• Network protocols such as Active Directory, AppleTalk, Apple Share IP, Ethertalk, TCP/IP, IP, PPP (ARA), IP, SPX/IPX, Bluetooth, etc.

• Apple G3/ G4/ G5 Duel Core processor, P4, Cube, iMac/ iMac Mini/ DV, iBook, Blue & White G3/ G4 Tower, PowerBook G3/ 3400, Wall Street, Bronze, New iBook and Titanium editions, Dell, IBM, Compaq, etc.

• Upgrading/ installing Hardware such as RAM, NIC/ JetDirect/ Apple Airport, Extend Net cards, Processors, Hard Drives, floppy, CD-ROM/ DVD/RW drives, Firewire drives, Flash-ROM, Zip/Jazz drives, Linksys, D-Link and Belkin routers/ hubs, Cable Modems, etc.

References

• References will be made available as they are requested.

Contact this candidate