Customer Service Assistant

Objective

I am a highly motivated and effective team player seeking a position that will allow full utilization of my education and professional experience.

Qualifications

Excellent communication, writing, interpersonal, and record keeping skills; Certified advocate for victims of domestic and sexual violence; Excellent problem solving skills; Ability to work in teams as well as independently; High aptitude for learning and applying new information quickly.

Education

B.S. Kutztown University of Pennsylvania, Kutztown, PA December 2011

Major: Psychology

Dual Minor: Criminal Justice and Sociology

Cum Laude, GPA: 3.45

Honors

Alpha Kappa Delta, International Sociology Honor Society

Dean’s List

Phi Sigma Pi, National Honor Fraternity

Who’s Who Among Students in American University and Colleges

Professional Experience

Nixon Counseling and Consulting Service, LLC Philadelphia, PA December 2010-Present

Intern

Composed progress notes to maintain accurate records of each individual patient’s progress in therapy, observed treatment plans of patients, and completed a variety of office assignments.

HEART @ KU Advocate Response Team, Kutztown University April 2011- Present

Counselor/ Advocate

Trained to respond to a sexual violence or domestic violence crisis; performed on-site counseling; provided information and options to victims of a sexual assault or domestic violence; and created awareness of sexual assault and relationship violence to the Kutztown University community.

Academic Work Experience

Kutztown University Women’s Center May 2010-Present

Undergraduate Assistant

Assisted in creating and organizing programs to educated and create awareness on women’s issues.

Kutztown University Tutoring Center September 2011-December 2011

Spanish and Statistics Tutor

Explained complex concepts using easy-to-understand terms and worked effectively with students with diverse learning needs.

Harcum Junior College, Bryn Mawr October 2007- May 2008

Desk Receptionist

Helped residents to feel safe and comfortable, and provided information about college and residential housing.

Other Work Experience

Sunoco Aplus, Philadelphia, PA May 2005- August 2009

Customer Service Representative

Ensured customer satisfaction, reported transaction sales, and recorded and managed inventory.

Research Experience

Preconceived Notions of Obesity, Kutztown University September-December 2010

Principal Investigator

Identified common perceptions of obese individuals using a self-generated questionnaire

Biracial Personal Experiences, Kutztown University May 2010 – Present

Research Assistance

Identified the cultural models in which interracial individuals identify with in today’s society

Reversing the Self-Serving bias: The Impact

of Interpersonal Justice on Casual Attributions, Kutztown University September 2011- Present

Research Assistant

Examined attribution processes (self-serving bias) in relation to interpersonal justice

Occupy Wall Street Research Study October 2011- Present

Research Assistant

Surveyed Wall Street protesters and university students on their views of the Occupy Wall Street movement and political attitudes

Campus Involvement/ Volunteer Experience

Phi Sigma Pi National Honors Fraternity Alumni Chair Person

Special Olympics Advisory Board Member

Feminist Majority Leadership Alliance

Black Student Union

Kutztown University Crime Watch and Prevention Program

National Organization for Women

National Council for Negro Women

Women’s Center Volunteer

Friends Inc. Volunteer

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