Customer Service Manager
Resume:
Elena M. Skyhawk
**** *. ******** **. ***. #****
Phoenix, AZ 85008
Objective:
Seeking a position in Administration/Business where my extensive experience, education, background, skills and abilities will be used effectively.
Personal Profile:
Over 25 years combined experience in office administration, gaming operations, management, marketing, accounting, budgeting, purchasing, and inventory/quality control. Other experience includes taxes, auditing, personnel supervision and training, customer service, computer applications and corporate communications.
Summary of Qualifications:
Coordinate daily operations and supervise an office team, routinely monitoring job performance and making adjustments necessary to ensure optimum service while meeting revenue quotas, delivery schedules and production deadlines at all times.
Train and motivate personnel in basic industry/product information, company policies, operating procedures and other specific job related duties, thereby generating highly skilled and enthusiastic employees.
Prepare budgets, accounting records, invoices, taxes and payroll, analyzing assets, liabilities, accounts payable, accounts receivable to ensure a profit is always achieved.
Purchase merchandise and monitor inventory, evaluate the cost and quality of all items requisitioned to ensure a genuine savings is achieved and that established company standards are met or exceeded.
Introduce and implement innovative ideas concerning marketing strategies, advertising campaigns, management techniques, employee incentive/training programs and customer service policies, which enhance overall operations as well as ultimately increase annual profits.
Communicate extremely well with all individuals from entry level staff and peers to senior level management, product vendors, and clients, by acting as liaison between all person’s involved, promptly resolving problems and tactfully diffusing sensitive or volatile situations.
Professional Experience:
2012: iT1source, Scottsdale, AZ
On Call Contractor
May: Oder Processing
June: Compiling Documentation from Electronically Archived Data
2004-2012: Kelly Services. Rapid City, SD
Most current assignment was with Green Tree Financial as a Auditor/Analyst
Worked with old loans making sure information was correct
Writing up exceptions for follow up when the information in AS400 did not match information database in Access.
2010: Kelly Services, Phoenix, AZ
Worked for ACPTC as an Administrative Assistant/Medical Records
Made appointments for residents for doctor visits, surgery appointments, dental appointments, answered phones and other duties as assigned by Head Psych Nurse.
2004: Kelly Services, Flagstaff, AZ
Worked for Flagstaff Medical Center
A/P clerk – inputting invoices for payment
Coding invoices
helping with check run and mailing checks out
Also worked for other companies as A/P clerk, one being a physical therapy office and the other a machine rental company.
2011: SOS Staffing, Durango, CO
Worked for a CPA firm during the summer helping to clear up tax files,
receptionist duties and other duties as assigned by partners.
2006-2007: Ledgents Staffing, Phoenix, AZ
worked as A/P clerk and Payroll assistant – duties as assigned by supervisor – One job included PetSmart working in Fixed Assets, another job was for P.F. Chang's getting their W-2s out to employee's and following up on returned ones and tracking down employee's new addresses.
2006: Ajilon Financial, Phoenix, AZ
Worked as A/P clerk
2002-2004: Western Advertising, Scottsdale, AZ
Data Entry – input customers names into database from car dealerships
sent out letters to owners and when appropriate sent out holiday and birthday cards
2001-2002: PES Staffing, Scottsdale, AZ
worked in A/P for a fire extinguisher company in Mesa, AZ
2000-2001: Accountemps, Phoenix, AZ
Worked as A/P clerk
1999-2000: JoAnn Etc. Scottsdale, AZ Office Manager
Balance eleven cash drawers, and make bank deposit
audit register tapes and paperwork
input new hires in Staff Works
Input new hires into Time & Attendance Program
Input weekly schedules for eight departments into Staff Works
Distribute payroll
1999-1999: Mandalay Bay Resort & Casino Las Vegas, NV Managerial Auditor
Check casino/food & beverage audits for accuracy and prepare daily manger reports.
prepare daily manager reports
input $2million budget/revenue forecasts per month with over 99%
accuracy
Calculate and track personnel daily payroll, benefits and expenses.
Formal Education:
University of Sedona Sedona, AZ
Course of Study: Doctorate in Metaphysical Healing/Ministry
Estimated Graduation: September 2012
University of Phoenix Las Vegas, NV
Bachelor of Science Major: Business Administration
Phillips Jr. College Las Vegas, NV
Associate of Science Major: Business Accounting
Seminars/Training:
Management, Marketing, Auditing, Customer Service, Gaming Operations, 6A Regulations, Food and Beverage Operations, Xpertex, LGS, IGT systems, AS400, Data Quick, Solomon software, Lotus, Excel, Word, Peachtree, QuickBooks
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