Security Officer

Larry D. Ransom

*** *. ******** **.

Spokane, WA., 99216

509-***-**** (home)

509-***-**** (cell)

************@*****.***

Professional Qualifications

A results-driven professional with over 10 years of strong leadership experience and a long track record of success in a multitude of environments including management, project planning, training and development, team building, Law Enforcement, security and the Armed Forces.

Professional Highlights

 Exceptional interpersonal and communications skills with the ability to create enthusiasm and build confidence in others.

 Skilled at building effective business relationships with persons of different professional skill levels.

 Entrusted to make decisions as and to act in the capacity of manager in virtually every position and have been granted special permissions due to my ability to handle situations with decisiveness and to accept responsibility for outcomes.

 20 years working in supervisory roles in the Air Force and civilian arena managing teams of up to 80 people.

 5 Years working as an Air Force Counter-Narcotics Program Manager.

 Over 10 years experience as a training with a focus from aircraft operations, security, leadership, management and customer relations.

Employment History 

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HILTON CORPORATION (2009 - 2010)

Security Officer Spokane, WA

Duties include. Providing security for the Double Tree Hotel, part of the Hilton Corporation. Interact with guests and visitors to the hotel and other facilities on the property. Ensure the safety of the hotel guests, visitors and employees.

MOON SECURITY (2009 - 2009)

Security Officer Pasco, WA

Duties include. Providing security for numerous locations conducting motorized and foot patrols.

CAYUSE TECHNOLOGIES (2008 - 2009)

Customer Contact Center Supervisor Pendleton, OR

Duties include. Supervising teams of 24 agents over two separate clients. Development of agents including feedback, disciplinary actions, one on one coaching sessions, team-building activities, development of team contests, quality monitoring, working with clients to ensure expectations are being fulfilled, running reports, using RTA, CMS, and other call center software to monitor call flow, engage the agents, and maintain client expectations.

RAMS SECURITY (2007 - 2008)

Armed Security Officer, Army National Guard Helicopter Facility Pendleton, OR

Duties include. Conducting routine perimeter patrols; assisting in the prevention of shrinkage, property damage, employee misconduct, and safety or rule violations; maintaining access control; responding to emergencies; properly reporting incidents to appropriate personnel; redirecting traffic; working with law enforcement; and acting as a crime deterrent.

Employment History Continued 

ALLIED BARTON SECURITY (2007 - 2008)

Security Supervisor,

River Point Farms, Good Shepherd Hospital and Rattlesnake Road Wind Project Eastern, OR

Direct supervisor of 25 security officers. Duties included interviewing candidates for hire, inputting payroll,

responding to emergencies; scheduling staff to meet business needs; maintaining the enforcement of company rules; training personnel; conducting performance appraisals; employee development; administering corrective action plans; attending meetings; developing and implementing security plans designed for effective coverage for business needs and expectations; working with clients to ensure goals are consistently achieved and security expectations are being met.

CWI SECURITY (2007 - 2007)

Security Officer Hermiston, OR

Provided security for a fuel and fertilizer depot near Hermiston, OR

JOE HAYWARD FORD (2006 - 2007)

Internet Sales Manager Dallas, OR

Management of dealership website improving internet sales by over 40%; working with inquiries on vehicles; consistently achieve over 100% of sales goals; responsible for building and maintaining customer base. Consistently satisfied customer needs and generated new business.

T-MOBILE (2000 - 2006)

Customer Service Supervisor/ Leadership and Development Specialist/Quality Salem, OR

Six years experience working in several key positions within the organization including customer service coach from 2004 to 2006, Leadership Development Specialist from 2002 to 2004, Learning and Development Facilitator from 2001 to 2002, and Quality Specialist from 2000 to 2001.

Duties included: Supervising agents, monitoring calls; coordinating training; administering performance appraisals; recommending employees for promotions; administering disciplinary actions; coordinating team meetings; and maintaining team reports. Worked closely with Salem Leadership team to develop curriculum and to teach leadership and management skills and acting in a leadership capacity.

Additional Duties included: Training of new hire classes as well as continuing education classes. Acting in behalf of my manger in his absence. Maintaining highest level of students per class and had above average student success rates. Was also one of 11 people hired to implement quality program for the call center. Developed schedules; created databases and forms necessary for a successful launch of the program; worked with the training team teaching representatives; provided leadership to the quality team in the absence of a supervisor.

MARION COUNTY SHERIF’S DEPARTMENT (1998 - 1999)

Deputy Sheriff Salem, OR

Provided law enforcement services; patrols; enforcement of laws; performed investigations of crime scenes; made arrests and performed control procedures including handcuffs and restraints.

US AIR FORCE(1998 - 1999)

Counter-Narcotics Program Manager/Flight Instructor Offutt AFB, NE

Managed units support to the “National War on Drugs”; 40 persons were assigned to the program; worked closely with high-level policy makers; assisted in the formulation of policies and procedures governing certain military goals; flew reconnaissance missions; was flight instructor; and flight evaluator; supervised numerous personnel and had special Top Secret/SBI clearance with numerous special accesses.

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