Customer Service Representative

LoShaundra Johnson

**** ****** ***** ** * Houston, Texas 77066 * Email: *****************@*****.*** * Mobile: 832-***-****

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OBJECTIVE

To effectively acquire a challenging professional administrative or customer service position, where I can make a strong and influential impact and contribution to the company’s organizational goals.

QUALIFICATION SUMMARY

Two years experience as a receptionist in a healthcare setting

Outgoing personality

Excellent telephone etiquette skills

Strong ability to work well under pressure

VOLUNTEER EXPERIENCE

2009-2011 Suburban Women’s Center of North West Houston Houston, Texas

Medical Receptionist

Greet patients

Register patients

Schedule appointments

Collect payment

Professional telephone service and transfer calls

PROFESSIONAL EXPERIENCE

2010 - 2010 Spherion Staffing Houston, Texas

Customer Service Representative

Assisted customers enroll his or her benefits.

Received inbound and made outbound calls to all potential customers.

Ensured customers had all necessary documents for the completion of the enrollment process.

2009 - 2009 Multiband Southwest Houston, Texas

Customer Service Representative

Meticulously tracked and located customer’s packages.

Maintained positive client relationship by providing an open line of communication to determine clients’ needs.

Rendered satisfactory solutions to escalated customer issues and concerns with professional service.

2007 – 2007 Home Depot Houston, Texas

Customer Service Representative

Thoroughly and assertively conveyed a sense of urgency while responding to customer needs.

Consistently utilized policies as a guide to reach the best solution when assisting customers.

Maintained positive client relationship through superior customer service and providing an open line of communication to determine clients’ needs.

Researched and clearly communicated product information.

Answered inquiries while accurately maintaining and updating the customer database.

2005 – 2006 Invetec Houston, Texas

Assembly Line Worker

Carefully engineered and assembled computers.

Regularly exceeded the expected daily production goals.

Stimulated and promoted teamwork to ensure quality work was produced.

2004 – 2005 World Service Houston, Texas

Aircraft Cleaner

Thoroughly and methodically sanitized and prepared the aircrafts for the arrival of new customers in expeditious manner.

EDUCATION

North Harris Community College Houston, Texas

Major: Nursing

Dwight D. Eisenhower High School Houston, Texas

High School Diploma May 2004

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