Seeking Wireless Management / Channel Manager

Michael Pantoja

Jersey City, NJ *****  201-***-****  *******.*******@*****.***

OBJECTIVE

Managerial position within the wireless telecommunications industry that will allow me to utilize my extensive training expertise, sales and marketing experience, as well as my broad technical knowledge.

PROFILE

I have been privileged to work within the wireless industry since its inception within the United States. My passion for wireless technology has motivated me to become an innovative and high-energy thinker who utilizes creative and non-traditional ideas to lead and ignite team performance in order to drive revenue, productivity, and profitability. My years of military service and industry experience have molded me into a transformational leader that can build, train, and lead sales teams successfully into the marketplace.

SKILLS SUMMARY

 Extensive Training Ability  Positive Leadership  Wireless Technology Expertise

 Project Management  Customer Focused  Innovative

 Sales & Marketing Expertise  Professional Presenter  Team-Builder

 Well versed in all aspects of wireless telecommunications: from disaster recovery to training end users and carriers themselves

PROFESSIONAL EXPERIENCE

 Marketstar ~ Research In Motion , New York City, NY

Industry Leader in Strategic Sales and Marketing Outsourcing, Go-To-Market Systems, and Business Intelligence

National Technology Trainer, 2005 to Present

 Strategically implement innovative marketing and selling strategies to meet and exceed assigned performance goals.

 Manage all operations of retail wireless store associates and corporate customers for all RIM products.

 Direct and facilitate the generation of product sales of RIM products.

 Manage all aspects of staff training: defining the scope, developing training briefs, and facilitating the technical training of store personnel and staff.

 Create and prepare complete, accurate, and timely reports and documents to ensure efficient processing of retail, market, strategy transactions.

 Research competitive offers and provide critical market feedback.

 Provide technical assistance and guidance to all retail staff.

 Advanced Micro Devices (AMD), New Jersey Region

Innovative Technology Company Dedicated to Igniting the Next Generation of Computing and Graphics Solutions

Sales Area Manager, 2006 to Present

 **Became member of the President’s Club for top sales in my career**

 Develop strong client relationships and client loyalty by providing effective product management.

 Ensure products are well merchandised, stocked to plan-o-gram, priced accurately, and presented according to the requirements of the retailers.

 Proactively meet client needs by initiating retail store calls and performing various tasks depending on needs.

 Introduce and provide training of products to store associates to increase product awareness.

 Perform product demonstrations to store associates and consumers to increase sales.

 Coordinate and conduct Flash Trainings to increase store associates knowledge about the products.

 Identify and develop local opportunities for vendors to better showcase, demonstrate, and sell their products.

 Represent clients’ product in-store or other locations to promote sales to consumers.

 Manage and oversee marketing special events and campaigns.

 UNITED STATES OF AMERICA NAVY ~ Naval Reserve

Electronics Warfare Crypto Logical Intelligence Officer, 2003-Present

 ATTWS (formerly Cingular Wireless), New York City, NY

A Worldwide Leader of IP-based Communications

Assistant Manager, 2004-2005

 Managed and oversaw the daily operations of retail store including training associates in all products, all wireless sales, customer service and technical support for Cingular products.

 Managed and addressed all customer service issues regarding the sales and utilization of AT&T/Cingular Wireless products and services.

 Created and prepared complete, accurate and timely paperwork to ensure efficient processing of customer transactions.

 Researched and maintained direct knowledge of competition and provided critical market feedback to Management.

 Provided guidance and direction to all staff in order to accomplish strong teambuilding goals.

 Ensured store achieved and exceeded all assigned sales performance goals.

 Mosaic Solutions ~ HEWLETT PACKARD, Queens, NY

Retail Sales Manager, 2003-2004

 Managed and oversaw the daily operations of retail store chain including training associates in all products, sales management, customer service and technical support for HP/Compaq product lines.

 Represented Hewlett Packard at retail stores, conventions, and special events.

 Coordinated and facilitated the training in selling skills, product lines, and customer service for all associates.

 Configured Technical Wireless displays and demonstrated technological advances of HP product lines.

 Acted as main liaison retail contact for all technology issues and support issues.

 Harvard Wireless ~ CINGULAR, New York City, NY

Manager/Technical Advisor, 2002

 Managed and directed the sales and operations of the flagship Branch including cash management, opening and closing the facility, and training team members in sales techniques.

 Managed and addressed all customer service inquiries as well as provided technical support for wireless and GSM.

 Led the sales team in the strategic marketing and selling of the Cingular Wireless products.

 Provided teambuilding management by facilitating training seminars in sales and technical support techniques for the purpose of staff retention.

 Evaluated and implemented solutions regarding data services for retail and corporate clients.

 Configured and upgraded client equipment for Wap, Gprs, and Bluetooth Technology.

 Researched, compiled, and documented market trends as well as provided pre-release equipment to the retail chain.

 KINKO’S, New York City, NY

Assistant Manager of Technology, 2001-2002

 Performed as Windows NT Administrator, Manager of Digital Specialist Team, Corporate Solutions Integrator, and Trainer for staff members.

 Managed and provided extensive technical support for all branch equipment from NT Servers to Macintosh Designs Stations, Cannon Copiers, Xerox Docu-Tech, Registers and all Express Pay equipment.

 Handled and performed all hardware, software and peripheral installation and maintenance including networking, troubleshooting, imaging, and systems optimizations on a daily basis.

 Assisted co-workers with high-level design and layout work when necessary.

 Provided guidance to customers on the effective use of end-user applications such as Word, Excel, PowerPoint, Photoshop, PageMaker, Illustrator, and Quark.

 Managed and oversaw the daily operations and tasks of the Kinko’s Branch including staff schedules, interviewing, hiring and development of staff members, branch budgeting and P&L statements on monthly basis.

 Cellhire USA LLC, New York City, NY

Sales Coordinator/Technical Coordinator Help Desk, 2000

 Office Depot, New York City, NY

Corporate Marketing Representative, 1999-2000

 Responsible for the proprietary build-out of the New York Metro Office Depot Market.

 Solely responsible for mapping and deployment of strategic and innovative marketing and advertising campaigns.

 Researched and compiled marketing information through establishing new customer and client contacts.

 Managed and maintained the database for all customer information collected.

 Initiated the processing of credit applications through Dun and Brad Street for pre-approvals.

 Omnipoint Communications, New York City, NY

Assistant Manager, 1997-1999

 Nobody Beats the Wiz, New York City, NY

Computer Sales Counselor/Home Office Counselor, 1996-1997

 Neuberger and Berman, New York City, NY

Senior Systems Operation Officer, 1990-1996

EDUCATION

John Jay School College of Criminal Justice, New York City, NY - 1986 – 1989

Police Science

OTHER EXPERIENCE / SKILLS

Software

 Microsoft Windows 95, 98, 2000, NT, and XP, Vista

 Applications experience in Microsoft Office Suite (MS Word, Excel, PowerPoint, and Outlook)

 InfoCell

 Tris+

 Goldmine

Global Systems Mobile Technology (GSM)

 Motorola

 Siemens

 Nokia

 Bosch  Nextel

 Ericcson

 Gprs

 Wap  Bluetooth

 Bes

 Bis

Peripheral Exposure

 Xerox

 Fiery

 Docu-Tech

 Digi-Path

 Cannon

 Internal audit/balancing IO tape windows and tape libraries

Mainframe & PC

 Hewlett-Packard

 Compaq

 IBM

 Gateway

 Dell

 Macintosh

 Third party products including SCO/UNIX, Ultrix, and UNIX System V

For more information about me and my work please see:

Linkedin: http://www.linkedin.com/pub/mike-pantoja/4/363/69

Facebook: User Name: Mike BlackBerryPro

http://www.facebook.com/home.php?ref=home#/mike.blackberrypro?ref=name

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