Active Directory Software
Resume:
STEVEN A. BRAMER
Hammond, IN 46323
***********@*****.***
SUMMARY
Technical Desktop Support & Asset Management professional with over 15 years of experience servicing organizations in the marketing, professional services, industrial and real estate industries.
• Received the “Associate of the Quarter” award in 2007 and 2008.
• Achieved a 90% inventory accountability of all IT hardware.
• Managed the End of Lease Program and it components for seven years.
• Established a system of where the impact to the users was saved.
PROFESSIONAL EXPERIENCE:
S&R Resources (Contractor Westville Correctional Center & Indiana State Prison) (2012)
Level II Desktop Administrator
Refresh project of 300 desktops and laptops with Windows 7 and Dell hardware.
• Refresh users on Dell laptops with Windows 7 OS
Cushman & Wakefield Inc. (Contractor) (2011)
Level II Desktop Administrator
Supporting users in office and remotely on Windows 7 Platform with various hardware and software related issues.
• Refresh users on IBM laptops with Windows 7 OS
• Sync iPad and iPhone to Outlook
• Maintained user’s desktops and laptops
• Entered trouble ticket resolution in Service Now ticket reporting
• Using Ghost to install the image and to backup data to the network
• Used rDirectory to maintain user accounts
• Used SCCM to connect to remote users devices
Advanced Technology Services Inc., Chicago, IL (2010 – 2011)
Field Support Representative II
Supporting users including Senior Level users on the XP and Windows 7 Platforms with various hardware and
software related issues.
• Refresh users on IBM laptops with Windows 7 OS
• Blackberry activation and troubleshooting
• Maintained user’s desktops and laptops
• Entered trouble ticket resolution in Cosima
• Using Ghost to install the image and to backup data to the network
• Use Peregrine to enter hardware inventory for asset management
• Used Active Directory to make changes to user accounts
ACXIOM Corporation, Downers Grove, IL (2006 – 2009)
Level II Desktop Administrator
• Support 175+ users, including senior level corporate staff with hardware and software related issues in both a hands-on and desk-side capacity
• Established and maintained software repository
• Assisted with the receipt and inventory of new hardware and inventory of the old hardware
• Maintained user’s desktops and laptops
• Entered trouble ticket resolution in Remedy
• Used Ghost to image the desktops and laptops
• Installation of Wireless cards for remote users
• Installation of various software packages such as Adobe, Microsoft Access and other third party software
Spencer Stuart, Inc., Chicago, IL (1994 – 2006)
Asset Management Coordinator/Desktop Administrator/Help Desk Technician
• Managed End of Lease program in conjunction with the Purchasing department
• Managed IT inventory for two Chicago offices and achieved 70% increase of inventory accountability
• Established and maintained the offsite storage of all media from North American offices
• Trained IT Leaders and users on usage and troubleshooting of hardware
• Maintained and monitored the file backups on 40+ servers using Veritas Backup Exec
• Managed the image and setup of all new/current desktops and laptop for end users using Microsoft’s Remote Installation Services
• Provided level one support for users, desktops, laptops, printers, and servers
• Maintained a MS Access database for all desktop/laptop/printer hardware and accessories
• Configured and trained users on LinkSys wireless routers
MILITARY
United States Marine Corps (1977 - 1982)
EDUCATION & TRAINING
DeVry Institute of Technology
B.S., Computer Information Systems
Major - Computer Information Systems and Business
Certificate of Completion Microsoft 2008 Network Infrastructure Course 6421A Completed 12/2009
Certificate of Completion Microsoft 2008 Active Directory Configuring and Troubleshooting
Certificate of Completion Microsoft 2008 Access Control with Active Directory
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