Project Manager
Resume:
Richard McLaughlin
IT Director/Project Manager/Engineering Technician
***** ***** **** ****, ************, TX 78660
**@*****.***
OVERVIEW
A technical professional with over thirty years in the computer industry, who is experienced and knowledgeable in many aspects of the industry including manufacturing, development, IT support, peripherals, and components. Certified Project Management Professional (PMP) who has led several projects while planning the scope, budgets, schedules, staffing, communications, and risk management, and then making sure the plans are executed while at the same time, overseeing necessary change control and procurements. Former business owner that provided IT, networking, and computer services to small business clients, fulfilling their technology needs.
PROFILE SUMMARY
• CompTIA Network + Certification
• Business Oriented with MBA degree
• Demonstrated expertise with installing and managing Windows Servers
• Project Management (5 years)
• Manufacturing (7 years)
• Troubleshooting capabilities at board, unit, and system levels
• Development (14 years)
• Use of Project Management methodologies on tasks, events, and problems for profit and non- profit businesses
• IT support (6 years)
• Customer Service (6 years)
FUNTIONAL EXPERTISE
Project Management Information Technology HTML Editing
Computer Technology Networking Full Product Life Cycle
Product Development Change Control Research & Development
Documentation Business Management Maintenance
TECHNOLOGY TOOLBOX
Adobe Acrobat MS Office MS Project Visio
Windows Vista Linux Unix FrontPage Web Editor
Windows NT Desktop and Server Windows XP Windows Server 2003
Windows 2K Desktop and Server TCP/IP Active Directory
Terminal Services Remote Desktop DNS DHCP
EDUCATION
St. Edward’s University, Austin, TX - Master of Business Administration (MBA) 2000
Park College, Austin TX – Bachelor of Science, Marketing/Management 1994
Albuquerque Technical Vocational Institute, Albuquerque, NM – Diploma in Electronics Program 1976
Accomplishments and Characteristics
Achieved Competent Communicator status in Toastmasters International 2006
Sat on Board of Directors for Maui Onstage – a 503c non-profit company 2004-07
Loves to do research and will pursue information until satisfied there is no more to find
Volunteers time to various non-profit organizations
Feedback from those involved affirming personable and persuasive attributes
PROFESSIONAL EXPERIENCE
Documation,Inc. Austin,TX 2007-2009
(Reproduction and Printing Equipment and Services)
Field Service Representative
•In the field, networked, installed, updated, repaired, maintained and trained on copiers, printers,
and faxes.
Ricoh Business Solutions (Formerly Lanier, Inc) Wailuku,HI
2006-2007
(Reproduction and Printing Equipment and Services)
Technology Services Specialist
•Installed, networked, updated, repaired, maintained and trained on copiers, printers, and faxes at
client sites.
Maui Land and Pineapple (Contractor via Employers Options)
Kahului, HI
2005-2006
(Landholding and Agriculture Operating Company)
IT Specialist
•Handled Trouble Tickets for computer repair/maintenance and user assistance.
•Updated and maintained applications and operating systems.
•Created workstation images and stored them on machines as needed.
Usernet Solutions
Wailuku, HI
2002-2005
(IT Services and Consulting)
Director/Owner
•Director and owner of IT consulting and services business, for three years, with six clients.
•Gathered stakeholder’s requirements, created scope, scheduled and implemented tasks.
•Managed client’s networks, computers, and daily information technology needs.
•Administered technology upgrades, installations, and repairs on W2K, XP and Vista OS.
•Maintained server operations and Active Directory for clients using NT, W2K and 2003 OS.
•Planned and implemented necessary TCP/IP protocol networking functions.
•Budgeted and processed all procurements for business worth more than $50,000 a year.
•Updated contents and aesthetics of websites for marketing enhancement.
Compaq Computers (Formerly Tandem Computers)
Austin, TX
1995-2002
Engineering Technician performing Project Manager tasks (2/00-3/02)
•Implemented and managed all phases of varied projects that consisted of planning, scheduling, and
executing the design, fabrication, assembly, testing and repair of PWAs used in various
computer designs.
•Development of 4-Way processor board used in UNIX Fault Tolerant Computer. Managed hardware design
while coordinating with software design.
•Renovation of PWA used in the emulation of Application Specific Integrated Circuit (ASIC)
development.
•Exchange program for vendor recall of batteries that were not within specification. Managed team
members from field service, marketing, engineering and safety and scheduled and conducted
teleconferences across US.
•Created and maintained all engineering changes and necessary documentation, including schematics,
and ushered them through the change control board for entire life cycle of product, from concept to
end-of-life.
•Updated documentation and schematics, and performed configuration management.
•Oversaw procurement of parts, materials, and services used to build assemblies.
Engineering Technician (1/95-2/00) (Contractor via CDI then Permanent Employee)
•Debugged to component level and repaired PWAs using oscilloscopes, logic analyzers, and other test equipment.
•Improved products and reduced costs by finding more efficient and less expensive solutions.
3M Corporation (Contractor via CDI)
Austin, TX
1993-1994
Electronics Technician
•Improved methods for accurate parameter measurements and created means to archive results.
•Listed, ordered, and inventoried parts and materials used for research and development within the
entire overhead projector division.
•Created assembly drawings for products being designed.
Tandem Computers
Austin, TX
1983-1993
Component Technician 3/90 to 2/93
•Procured all components needing qualification and tracked their testing.
•Reduced component testing costs by creating test parameters for the simpler parts and tested them in-
house, utilizing existing test equipment, which avoided expensive outsourced set-ups and testing.
Sustaining Engineering Technician 4/87 to 3/90
•Supported product improvement of video terminals
•Assured product’s conformation to Tandem's General Product Requirements
•Administered compliance of designs with European TUV standards
Manufacturing Technician 6/83 to 4/87
•Repaired, to component level, non-functioning PWAs built by Tandem manufacturing.
Texas Instruments Austin, TX 1977-1983
Manufacturing and In-house Repair Technician
•Repaired non-functioning PWAs build in manufacturing and later repaired in-house capital computer
equipment.
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