Customer Service Representative

Shanquetta Ervin

Katy, Texas ***** Telephone: 832-***-**** Email: **********@*****.***

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SUMMARY OF SKILLS

MS Office Suit/AS400/General Accounting/Powerfaids/Document Direct/MS Project

Ability to Multi-Task/Money-handling; Face-to-Face customer interaction/ Excellent Communication Skills/CPR & First Aid Certified; PI skills

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PROFESSIONAL EXPERIENCE

Teacher/Toddlers Oct. 2011-Apr. 2012

Kids R Kids Learning Academy

Prepared children academically to transition to next age group class

Taught toddlers self care skills

In charge of decision making regarding toddlers transitioning to bigger age group class

Worked with families to ensure their child was making progress based on their age by completing individual assessments

Teacher/School Age Oct. 2010-Jul. 2011

KinderCare Learning Center

Check daily attendance

Assist with homework

Prepare and serve snacks

Transport children to and from school in daycare van

Prepared incident reports when necessary

Customer Service Representative Sept. 2008-Dec. 2008

Check N Go Houston, Texas

Received and reviewed customer applications for payday loans

Managed financial transactions including but not limited to check cashing

Recorded and facilitated deposits up to $7,000.00 per week

Audited daily customer transactions

Managed $3,000 cash on premises

Maintained inventory and supply orders

Printed daily and weekly financial reports

Promoted new products and services to increase sales and revenue

Financial Aid Department Assistant– Federal Work Study Oct. 2003 – Oct. 2007

DeVry University Houston, Texas

Assisted students with financial aid paperwork such as FAFSA, loans and loan quiz

Reviewed students monetary history

Trained new work study students to assist in financial aid department

Scheduled appointments for student assessments

Maintained departmental supply count and place new orders

Met with students and parents to address financial aid concerns and questions

Managed scheduling of conference rooms for privacy

Acted as Assistant to Director of Student Finance

Cashier April 2000 – July 2002

Kroger Katy, Texas

Assist customers with monetary transactions

Review customer identification to ensure legitimacy of personal checks

Operated first self scanning machine for customers

Provided general customer service

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Education

Bachelors of Science in Business Administration

DeVry University Houston Texas February 2008

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