Customer Service Human Resources

Aura T. Ayub

Objective

Administrative professional eager to leverage ten years of experience and office management to secure an office assistant position. Highly organized, efficient and skilled in a variety of office support tasks, including:

Office Organization & Administration

Records & Database Management

General Bookkeeping (A/P & A/R)

Telephone & Front Office Reception

Handling confidential information

Spreadsheets & Reports

Scheduling & Calendaring

Meeting & Event Planning

Filing & Data Entry (55 WPM)

Travel arrangements

Experience

Spherion Staffing Service/Aon Hewitt Navigators, The Woodlands, Tx

Customer Service Associate, November 2011-January 2012

Attending incoming phone calls and making appointments for participants, following up with clients who had trouble during enrolling, data entry and data verification, explaining participants about their year spending accounts, and other related info.

Autobuses Ejecutivos, Llt. Houston, Tx. Interstate Bus Company

Branch Supervisor, March 2011-July 2011

Responsible for managing two branches, including sales, logistics, managing fleet, assigning roles, operations coordination, maintenance records, customer service, bank reports, payrolls, petty cash, etc.

Results:

Outdated backlog of one month

Re organized schedules and duties of personnel for fair duty distribution.

Re designed deposit systems for a safer way

Initiated system of Inventory, for parts, furniture, and office supplies

Re designed maintenance record system of buses

Embassy of Spain – Islamabad, Pakistan Diplomatic Mission

Administrative Officer /Ambassador’s Office 2001-2010

Handled all administrative issues, protocol, receptions, meetings permissions, visas, diplomatic pouch, export permits, registration of cars, cultural events and all other tasks related to Ambassador and other diplomats in the Mission, such as organization of meetings and agendas, travel coordination, emergency handling procedures and others

Results:

Demonstrated the ability multitask in crisis times where time and action where key to succeed.

Maintained high security codes and standards at Ambassador’s Office.

Implemented all policies regarding filing system, security, inventory, etc

Kept all protocol issues updated

In charge of Inventory

Education

Ashford University Clinton, Iowa

Bachelors in Gerontology (in progress) 2013

West Hills Community College - Coalinga, California

Associates in Business Administration & Computer Sciences 1990

Business Communications -Human Resources Management

Leadership & Supervision -Office & Computer Systems

Project Management

University of San Carlos – Guatemala, C.A 1988

National School of Commercial Sciences - Guatemala, C.A. 1985

Computer Skills:

MS Word, Excel, PowerPoint, Access, Outlook, Oracle; Windows XP/Vista,

Databases Programs, Spreadsheets, and web pages.

Languages:

English

Spanish

Urdu (spoken)

French (beginners)

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