Sales Manager
Resume:
Bill Gilliam
Orlando, Florida
************@*****.***
Summary
Performance driven Vice President and General Manager with experience in Business Development, Product Management, R&D and Financial Operations. I have been successful at leading new business growth and improving the customer experience.
Selected Career Achievements
• Launched and grew the commercial telecommunications business (B2B) from $0 at launch to over $55M in annual revenues. Primary P&L leadership for all commercial services for over 30,000 business customers.
• Leadership of the residential broadband Internet business (B2C) from $0 at launch to over $270M in annual revenues.
• Leadership and management of new product development, launching/operating new businesses and the optimization of the customer experience for both residential and commercial market segments.
• Developed and cultivated strategic customer relations with local governments, universities, school boards and large enterprise customers.
Professional Experience and Accomplishments
Bright House Networks, Orlando, Florida Jan 2004 – Sept 2009
VP & GM, Broadband Services
Leadership responsibility for the business P&L and product development for Internet, Phone, Wireless and fiber network services for both commercial and residential markets. The Central Florida region services over 1.5 million homes and businesses.
• Launched the business and managed the P&L for commercial (B2B) Internet, Business Phone, Managed Network services and Metro Ethernet services in Central Florida growing the revenues from $0 at launch to over $55M in annual revenues.
• Leadership and direct management responsibility for Finance, Inbound Sales, Field Sales, Sales Support, Customer Care and Field Services for all commercial products and services.
• Commercial business leadership included development of competitive pricing and product strategies, sales compensation plans, sales performance management and optimization of the customer experience.
• Performance driven technology and Engineering leadership for the development of national wireless solutions, web developments and System Engineering services.
• Partnered with marketing teams to build new brands, develop customer acquisition strategies, select advertising agencies, develop retail programs and launch ongoing promotional campaigns required to grow the business for commercial and residential markets.
• Leadership of product development and business operations for the launch and ongoing business growth for all commercial broadband services and products.
Time Warner Cable, Orlando, Florida 1999 – 2003
VP & GM, Broadband Internet Services
Leadership and management of the business P&L for residential and commercial broadband Internet services. Responsibility included launching the business and growing the revenues from $0 to over $270M.
• Launched the broadband Internet services business for the residential market. This included over 5+ years of sales, marketing and operational leadership with full business P&L responsibility.
• Launched the commercial and residential Internet businesses including establishing Finance, Sales, Marketing, Customer Service and Field Operations.
• Managed the sales, customer operations and business launch for multiple ISP services including Road Runner, AOL, EarthLink and Internet Junction.
• Launched wireless home networking services for Internet customers. This included development and ongoing management of the business and operations required to support and grow the home networking business.
• Developed regional web portals, Internet content partnerships, national web sites, E-commerce development and online advertising serving millions of customers.
• Developed and led a dedicated Marketing team and partnered with regional and national marketing teams to build new product brands, develop customer acquisition strategies, select residential advertising agencies, support national retail programs and launch ongoing promotional campaigns required to grow the business.
Florida Power & Light (FPL), Miami, Florida 1997 – 1998
Senior Manager, Technology R&D
Management role included organizational planning, budgeting, and hiring the teams responsible for the development and integration of emerging new technologies. Strategic leadership for emerging technology projects with research teams at HP, Microsoft, IBM, Nortel, Cisco and Intel. Responsibilities and accomplishments included the following:
• Designed, integrated and launched new emerging technology platforms and products to grow revenues, reduce costs and drive innovation across the business.
• Designed and completed field trials for new LAN/WAN architectures for both ATM and Gigabit Ethernet.
• Designed and implemented new server and application architectures supporting delivery of IP based video services and web applications to the desktop across all power generation facilities. This included selection, development and integration of servers, networks and application platforms.
• Launched power line carrier field network trials delivering broadband data services to the home.
• Partnered with Nortel and Intellon for home network automation and Power line network service trials in both Europe and US.
• Partnered with Microsoft, HP, Nortel, Intel, Cisco and IBM labs for leading edge research on next generation networks, system architectures and home automation services.
Time Warner Cable – Full Service Network, Orlando, Florida 1994 - 1997
Senior Director of Software Engineering
Planned, budgeted and hired the Software Engineering department for Time Warner’s interactive television pilot. All services were delivered to customers across UNIX servers running Oracle databases in a distributed client/server environment. Software development teams were located in both Central Florida and Mountain View, California.
• Designed, developed and deployed the software applications and integrated hardware solutions for Marketing, Billing, Customer Care, Advertising, Content Management and Data Warehousing.
• Developed and deployed software applications including a customized web browser, games, shopping, News on Demand and online banking applications. Primary development was in C and C++ running in a UNIX Client/Server environment.
• Built a department of Software/Hardware Engineers, starting with no employees or facilities and grew the staff to 70+ over three years.
• Led and managed the team that selected and integrated hardware, software and application development platforms.
• Coordinating project schedules and management for teams in a nationwide project effort involving technical partners from Silicon Graphics, HP and AT&T.
• Staff recruitment, development and retention for Software Development, Database Administration, System Administration, Technical Writing and Software Testing/QA.
Time Inc, Tampa, Florida 1987 - 1994
Manager IT Advanced Technology
Responsibilities included design and development of systems using the latest technology for mission critical IT business development projects. This was the international data center and customer support site for all Time Inc magazines. This included Time, Life, People, Sports Illustrated and many other titles.
• Designed, integrated and launched new emerging IT technology platforms to reduce costs, improve application development and to drive innovation across the business.
• Systems development for magazine fulfillment operations, including mailing and marketing operations that managed campaigns and operations for over 50 million customers.
• Developed and supported customer care, billing and warehousing systems that serviced over 50 million magazine customers.
• Deployed systems and applications to support mail-order catalog businesses for Warner Brother stores and Warner music.
• Performed database design and administration of national executive reporting systems.
• Implemented computer aided software engineering (CASE) products to improve software development quality for client/server and mainframe development projects.
• Leadership of technical development and operational support teams.
Education
Postgraduate work in Finance, University of South Florida
B.S. Accounting and Computer Science, University of Florida
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