Manager Customer Service

Phone 770-***-****

E-mail ****************@*****.***

ANTONIO JOHNSON

MANAGER ORGANIZATIONAL LEADERSHIP

Dynamic 20 plus year’s career in multi-level management. Unique background in building start-up, high-risk, and progressive companies. Combines extensive management experience in strategic business development, performance management, and leading diverse skill-based work teams. Proven success in market penetration, positive customer retention, increased revenue and residual profit growth. Rare ability to transform unfavorable programs and results. Core competencies include:

Strategic Planning Contract and Deal Negotiation

Logistics Management Positive Customer Relationships

Creative Business Development Developing People and Team Leadership

Public Relations Management Budgeting, Revenue and Profit Growth

Finance and Investors Branding, Media Relations, Promotions

Proficient User MS Windows: Word, Excel, Publisher, Outlook, Access, AS400, SAP, and the Internet

Brown Shoes Company]Multi Store – Sales Manager –Fayetteville Famous Footwear Locust Grove Factory Brand Shoe Store and Smyrna Ga--- Famous Footwear 7/9/2006----10/2011

FACTORY BRAND SHOES-A company of BROWN SHOE COMPANY, LOCUST GROVE,GA....Hired 7/9/2006

Retail Store Manager-Over saw operations for one of Brown Shoe Co. a two million dollar retail stores

Direct day-to- day activities of retail operations, such as, Prepared employee work schedules that would and could not exceed a 40-hour workweek.

Counseled and trained all subordinates on ways to increase sales productivity while delivering superior customer service.

Directed day-to- day activities of retail operations

Supervised a staff up to 12 including a 4 person management team.

Hired and trained staff including management team, on company accepted protocol

Improved inventory accuracy, and team moral customer relations and store profit.

Consistently met and exceeded sale goals

FAMOUS FOOTWEAR-A company of BROWN SHOE COMPANY, FAYETTEVILLE, GA...Hired 7/9/2006

Retail Store Manager-Over saw operations for one of Brown Shoe Co. million dollar retail stores

Direct day-to- day activities of retail operations, such as, Prepared employee work schedules that would and could not exceed a 40-hour workweek.

Counseled and trained all subordinates on ways to increase sales productivity while delivering superior customer service.

Directed day-to- day activities of retail operations

Supervised a staff up to 12 including a 4 person management team.

Hired and trained staff including management team, on company accepted protocol

Improved inventory accuracy, and team moral customer relations and store profit.

Consistently met and exceeded sale goals

AFL-CIO, SEIU. COLUMBUS, OHIO 2005-06

Union Field Organizer- Directed and facilitated a large scale political campaign to mobilize over 20,000 non-union healthcare workers in the Ohio area.

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Provided divisional program support, including contract bargaining with union negotiators and conducting on-site training in financial healthcare analysis.

Conducted community canvassing to educate field workers regarding union policies and programs and to assess workers needs.

Mediated and arbitrated workers healthcare concerns, involving overseeing Voters ID and GOTV promotions.

Developed and managed campaign media outreach and public relations, including leading communication strategies for both contractual and legislative political campaigns.

COMBINED RESOURCES U., Waukegan, Illinois 2000 Present

PROGRAM MANAGER

Spearheaded and directed innovative branded high-quality entertainment Production Company.

Recruited, trained, and developed a labor force of 10 Assistant Event Managers and 100 indirect reports, effectively managing a $1 million operating plan. Within one year, originated new product design generating expansive financial growth. Provided strategic leadership in financial management, special projects, promotions, and public relations, contributing to over 15,000 attendees at a single venue. Managed all production and facility business contract negotiations.

Signatured more than 300 event productions, including the Hyatt, Marriott, and Holiday Inn Hotels, Baxters Healthcare, and Abbott Laboratories. Successful recruitment of over 250 business partners and sponsors.

A+ INSURANCE COMPANY, Waukegan, Illinois 2004-04

ACCOUNTS EXECUTIVE MANAGER

Established and shaped local independent insurance specialty company.

Represented national life, health, and auto insurance service providers. Within first year, outlined effective customer resolution policy and guidelines; organized and improved customer tracking system, resulting in significant time management savings and client retention. Oversaw all facets of financial management, including managing all client financial portfolios and investments plans, accounts payable, and payroll. Regularly interacted with employees, clients, service agents, and product service providers.

Brokered more that $2.5 million in financial investment plans, contributing to substantial increase in client contracts.

S. L. F. FINANCIAL SERVICES, North Chicago, Illinois 2003-04

BRANCH MANAGER AND FIELD UNDERWRITER

Revitalized and transformed independent financial service agency.

Top choice among 200 applicants to represent TWA, Fidelity Life, and the Military Benefits Association. Successfully turned around low performing organization through operational expertise in field underwriting, including client financial portfolio analysis and recommendations for appropriate financial flex and investment plans. Negotiated and mediated agency contracts with corporate management.

Achieved customer brand loyalty towards industry products. Brokered more than 2.5 million in financial investment plans.

JONES & TAYLOR SOUND AND LIGHTING, Waukegan, Illinois 1999-04

DIRECTOR OF PRODUCTION

Assembled and restored high quality sound and lighting Production Company.

Selected to hire, train, and develop 50 technical and support labor staff. Restructured staffing practices achieving a more quality efficient workforce. Coached and motivated staff to exceed company production goals, resulting in the successful expansion and retention of residual business by 65%. Served as product expert on sophisticated items; oversaw all production related inventory, event site management, and contract negotiations.

Resulted into multi-level business expansion and innovative entertainment production company, Combined Resources U.

TRICEL HONEYCOMB, INC., Gurnee, Illinois 1999-02

PLANT SUPERVISOR

Managed and supervised customer manufacturing specialty company.

Within two years as Operations Manager, enhanced service skills by effectively building a cooperative workforce team of 20 plus employees. Developed HR policies and guidelines for the local market. Evaluated and maximized employee strengths and skill levels, resulting in improved job performance and successful completion of work projects within contracted timeframes. Managed over $5 million in production inventory. Monitored work flow production, oversaw manufacturing schedules, and estimated production consumption, reducing scrap overages and defects by zero percentage.

Production outputs and bonuses doubled within the first transitional phase, including a 50% increase in new work force.

ZABES, INC., Gurnee, Illinois 1980-2003

OWNER AND CEO

Founder and President of premier suburban family dining and entertainment restaurant.

Provided strategic leadership in business development, product packaging and branding, marketing, sales,

Creative development and quality control. Chaired and oversaw site development, vendor contracts, market analysis and budgeting schedules. Coordinated advertising, specials projects, and public relations. Established cost-efficient strategies to promote efficiency in daily operations, successfully contributing to significant growth in annual profits. Developed strategic business relationships, leading to higher market visibility and expanded business opportunities.

Led the company to profitability within 3 years. Conceptualized service approach to top notch customer relations, increasing residual business by more than 60%.

Business Administration, Clayton State University, Jonesboro, Georgia, 2006.

AFL-CIO Organizing Institute, Atlanta, Georgia, 2005, Certificate

Quality and Organizational Leadership, Baxter Healthcare, Grayslake, Illinois, 1997-2003.

Financial Planning and Sales, S. L. Financial, North Chicago, Illinois, 2003.

Business Management, S. L. F. Financial, Chicago, Illinois, 2004. (Same as above)

Honorary Recognition: Twice Honoree Military Special Achievement and Performance Award, Commander Naval Training Center, North Chicago, Illinois, 2003-04.

Specialized Training: Welding/Blue Print Reading, Lake County Vocational Center, Grayslake, Illinois, 1981

REFERENCES FURNISHED UPON REQUEST

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