Quality Assurance Customer Service

Lisa R. McDowell

**** ********** **** *****, *********, Ohio 43125

Cell: 614-***-**** Email: **********@*****.***

A highly energetic results driven leader with three years of quality assurance experience in an operations environment.

Employment History

2/12-Present Boehringer Ingelheim Position: Scientist I

Performs chemical and physical test on pharmaceutical products using various instrumentation. Helps senior scientists in the development of methods and accurately document results according to cGMP.

Certified in UV, Dissolution, pH and Density testing

11/10 – 2/12 Coca-Cola (Spherion) – Columbus, OH Position: Chemist

Primary responsibilities: Providing guidance and direction to technicians and production management about the quality assurance of the syrup batches. Maintain a Continuous Blending System including beverage preparation.

Played vital role in the plant achieving “Gold” standard of the last two Quality audits

Developed automated tracking system for all batches tested in the lab (81M gallon producing plant)

Implemented new sanitation requirements for the cleaning of the lab, which decreased labor hours for cleaning

Preformed monthly and annual audits of the lab and its procedures according to cGMP

2/08 - 11/10 Verizon Wireless – Dublin, OH Position: Finance Service Advisor

Primary responsibilities: Communication with clients via the telephone to obtain company revenue through debt collection. Maintain monthly goals to maximize shareholder profitability.

Exceeded collections goals monthly and received top service advisor on two separate occasions

Responsible for negotiating payment plans with numerous clients, which benefited the company and the client

Received three quality call awards for my dedicated customer service skills

6/05 - 12/07 Safelite Auto Glass – Westerville, OH Position: Claim Service Rep

Primary responsibilities: Assist customers with scheduling auto glass repairs and insurance claims.

Increased company revenue by excelling in upselling of product services

Recognized by the Marketing Research Director for my strong communication skills

Recognized with the Quarterly Customer Satisfaction award on two different occasions

Education

Capital University – Bachelor of Science in Biology, June 2011

Technical Skills

Computer: Skilled in Windows 2000/XP, Microsoft Office, SAP, Labware

Lab Work: Bacterial analysis, cell differentiation, HPLC and Organic food analysis, embryo development,

Microbiology

Core Competencies: Team building, troubleshooting abilities, detail-oriented, strong oral/written

communication

References Available upon request

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