Job posting for Good Earth Products

CHRISTINA I. CAPPS

*** *******-****** **** *****: *********.*****@*******.***

Woodstown, NJ 08098 Home 856-***-****

SUMMARY

Conscientious, hardworking and professional insurance processor and claim adjuster with 13 years experience in a fast paced, deadline driven, multi-tasked environment. Strengths include customer service orientation, attention to details with accuracy, time management, organization and accountability. Strong team player and leadership qualities. Extensive medical billing background. Proficient with HCFA, UB-92, ICD-9 and CPT-4 coding.

PROFESSIONAL EXPERIENCE

CIGNA HEALTHCARE, New Castle, DE 1993 – 2006

Sr. Correspondence Processor 2001 – 2006

Independently handled appeals, letters of concern and complaints in a timely manner ensuring customer satisfaction.

Processed all live claims and adjustments accurately and efficiently.

Updated customers other insurance and student status information.

Generated letters to the member, provider or attorney to explain action taken.

Exceeded monthly quality results consistently, which greatly contributed to positive overall office results.

Earned outstanding attendance record.

Sr. Claim Adjuster 1993 – 2001

Handled all phone inquiries from CSS (call tracking) from health plans, sales offices, providers, employees and members concerning claim payment issues.

Maintained daily production reports.

Assisted new claim processors and audited their work to ensure accuracy.

Aggressively identified call tracking errors by phone representatives in order to assure customer satisfaction.

A-1 PIPE INC., Bridgeport, NJ 1989 – 1993

Data Processing

Prepared all day end and month end reports.

Accurately entered all accounts receivable information.

Updated codes and price changes and handled file maintenance.

Entered packing slips and inter-yard and inventory adjustments.

EDUCATION

AS, Business Administration, Salem Community College, Carneys Pt., NJ, 1995

College Preparatory Diploma, Salem High School, Salem, NJ, 1988

Computer Experience - Microsoft Office: Word, Excel, PowerPoint

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