Customer Service Manager
Resume:
Objective
I am seeking a challenging position as a management team member in which I can fully utilize my experience in customer service, distribution, logistics, and warehouse operations.
Personal
I am a highly motivated, team-oriented management professional with more than twenty-five years of experience in warehouse management, with Strong communication skills; Proven track record in building synergetic teams to exceed projections and in reducing costs while increasing productivity, strong tactical management experience.
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Experience
Werner Co., Greenville, PA
Manager of Outside Field Warehousing, 2006-2011 company warehouses and 3PL
Implemented new warehouse inventory order replenishment system across the national distribution network.
Carried out plans to consolidate warehouse network after company purchase of another manufacturer.
Developed and researched new 3PL warehouse distributors for company cost savings in U.S. and Canada.
Built team leadership with associates across the nationwide distribution network.
Communicated regularly with all departments such as Inventory Control, Customer Care, Transportation, Sales, Quality Control, Traffic, Credit Dept., and Accounts Receivable and Payable.
Monitored and controlled seventeen warehouse stocking inventory programs across the U.S. Provided ongoing instruction and training for company computer system at all warehouse locations.
Resolved issues with order fulfillment involving warehouse, corporate Customer Care, and customers.
Developed company policies and procedures manual and implemented in the distribution network.
Strengthened company warehouses’ OSHA compliance.
Organized and provided guidance for annual physical inventory at all outside field warehouse locations.
Reduced combined inventory value at all warehouse by 40% in two year period.
Managed warehouse policies and procedures on orders filled totaling $22M in sales.
Werner – Bell, CA
Tenured employee 1985-2006
Warehouse Operations Manager 1995-2006
Promoted from Customer Service and Office Supervisor
Staffed and trained assistant order administrators, warehousemen, and delivery truck drivers.
Operations experience with receiving, put-away, pick & pack, and shipping.
Extensive experience with Warehouse Management Systems (aka WMS), J.D. Edwards OneWorld.
Teamed with Human Resource manager for negotiated warehouse worker benefits.
Reviewed daily departmental goals, accomplishments and potential problems.
Established and maintained a building safety/security plan.
Created and maintained a well-trained staff that could be promoted through cross training and mentoring.
Reduced warehouse cost by 33% with reduction in space and reorganizing.
Managed leased delivery trucks and delivery schedule.
Managed repair product program.
Responsible for all the repair and maintenance of equipment leased and purchased.
Accountable for daily cycle counts.
Overseen quality control product inspection.
Interviewed and hired office and warehouse personnel.
Supervised Customer Service department.
Customer Service and Office Supervisor 1990 – 1995
Promoted from Order Administrator
Strived to have all customer orders completed in a timely manner
Responded to stock availability and product questions.
Quoted shipping costs and lead times for LTL common carrier and parcel package shippers.
Hired, trained, rewarded and disciplined department staff.
Assisted Sales Manager as needed for price quotes and account pricing program.
Worked with Sales Reps on pricing and customer orders
Order Administrator 1985 – 1990
Starting position, general office/staff duties and responsibilities
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Skills
Proficient in:
Microsoft Word, Microsoft Excel, Warehouse management system J.D.Edwards OneWorld
Education
California State University, Los Angeles CA
Business classes (88 units)
Calif. State Univ., Long Beach CA
Multiple Subjects Teaching Credential
California State University, Long Beach, CA
B.F.A.
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