Project Manager - PMP

A seasoned, team oriented Information Technology expert with a highly successful track

record in startup and turnaround situations. More than 10 years progressive experience in

all phases of Project Management focused on IT and Software Development. Excellent

service management and customer support background with exceptional communication and

interpersonal skills. Strong commitment to deliver timely, accurate and quality work

while maintaining cost-effectiveness.

EXPERTISE

Microsoft Project 2003 * Microsoft Office * Visio Professional * Visual

Basic for Applications * Internet Information Server * SQL Server 7.0 and

2005 * Visual Studio 2005 * C# VB.NET ASP.NET ADO.NET * CMS /

DotNetNuke Portal * HTML Web Content * E-Commerce * Networking * Web

Hosting

ACCOMPLISHMENTS

MANAGED IT Support and Application Development projects for HP. Coordinated all aspects

of application support activities for fifteen applications using project management best

practices; led two application development projects using outsourced resources;

participated in support initiatives aimed at improving support processes, optimizing

infrastructures and promoting process improvements. Results: Reduced overall cost of

ownership by 15%. Reduced size of application portfolio by 20% while improving

application functionality and user satisfaction.

DIRECTED the delivery of three NSK operating systems for Hewlett Packard. Planned

software release program to meet quarterly release schedule; led cross-functional release

core teams, software fix/waiver teams, track program using software defect log, risk and

issues log, change log, QA metrics reporting and by presenting weekly executive summary;

performed release to release trend analysis reporting used for release process

improvements. Results: Each release program was delivered on time and on budget while

meeting stringent quality requirements, customer satisfaction and revenue goals. Impact

valued at over $30M over first six months of FCS.

RE-ENGINEERED the QA coverage assessment process for the NSK QA organizations at Hewlett

Packard. Instituted the Development/QA all-hands; selected a new QA assessment team

charged with setting formal QA plans ahead of release program; emphasized and sold the

idea of collaborative testing, centralized metrics collection and analysis. Results:

Increased testing coverage; improved QA’s visibility with stakeholders and software

development organizations; increased defects found and fixed during prior to FCS.

PROFESSIONAL EXPERIENCE

Hewlett Packard (consulting) Solution Architect Mar. 2007-Nov, 2007

VSI Alliance (consulting) Developer Jan. 2007 - Mar. 2007

Hewlett Packard (consulting) IT Project Manager Oct. 2006 - Dec. 2006

Hewlett Packard (consulting) Business Analyst Dec. 2005 - Aug. 2006

Hewlett Packard (consulting) Project Manager / Business Support Analyst Oct. 2004 - Jul. 2005

Hewlett Packard (consulting) Software Project Manager / Developer Feb. 2003 - Oct. 2004

Hewlett Packard Corporation Senior Program Manager Feb. 2000 - Sep. 2002

Compaq Computer Inc. Manager, Global Development Services Oct. 1993 - Feb. 2000

EDUCATION & CERTIFICATIONS

B.S. Equiv. Information Systems Louisiana Tech University, Ruston LA 1990

PMP Certification Project Management Institute 2008

AFFILIATIONS

Project Management Institute (PMI) – Member, Western Idaho Chapter

ADDENDUM: DETAILED EMPLOYMENT HISTORY

HEWLETT-PACKARD Solution Architect – GCI Consulting Mar. 2007 – Nov.2007

Planned and executed projects to transition company IT assets from legacy data centers to

new data centers as part of the corporate data center consolidation project. Executed

projects to transition application support to offshore support organization. Planned and

executed an Oracle upgrade of one of HP’s large 6TB+ eCommerce applications.

VSI ALLIANCE Developer (CONSULTANT) Jan. 2007 – Mar. 2007

Maintain and enhance an Intellectual Property assessment tool for VSI Alliance.

Performed an analysis of the application and requirements with the users; developed

several solutions to implement the changes; implemented the solutions in VBA in two new

modules; created several new charts; documented the new features and certain points of

functionality that were not fully understood by the users; tested the application until

fully accepted by the users. Tool is in Beta with VSIA clients.

HEWLETT PACKARD IT Project Manager (CONSULTANT - CRI) Oct. 2006 – Dec. 2006

Managed a project to deploy a large number of messaging servers for one of HP’s managed

services clients. Develop master schedule of sub projects; created a set of project

plans, one per deployment location; completed project documentation such as risk logs,

change logs, executive summaries; negotiated resource constraints on competing projects;

reported on project on a weekly basis with updated presentations and project plans;

worked with regional and local representatives working for the client as members of the

project team; coordinated activities with resources and followed up on all issues

concerning each project.

HEWLETT PACKARD E-Commerce Business Analyst (MW2) Dec. 2005 – Aug. 2006

Coordinate business operation activities surrounding a world-wide eCommerce application

used for building and publishing product catalogs for HP and customer store-fronts.

Represent business operations team on various projects concerning IT support. Analyzed

and created user documentation for a data warehouse being deployed to Asia; lead project

to review and update a disaster recovery plan; coordinated migration from Remedy to

Outside View problem tracking systems; wrote SOP to handle workflow interactions between

business, operations and support leads for tracking and addressing defects and

enhancements; coordinate escalations and enquiries from regional business entities in

North America, EU and Asia Pacific. Provide assistance to IT support teams on data

warehousing projects and deployments.

HEWLETT PACKARD Project Manager, Business Support Analyst, Developer(CONSULTANT - COMPQSOFT) Oct. 2004 – Jul. 2005

Coordinated and managed relationships and service level agreements between the Marketing

and Sales Business entities and their designated outsourced Support teams. Managed a

sustaining budget for a suite of Marketing and Sales applications. Implemented processes

in support of change control management, portfolio management and improvements in

communications between the business and it’s supporting Participated in Oracle upgrade

project and related infrastructure moves. Upgraded legacy applications to newer

technologies using Oracle 9i. Lead conversion project to upgrade and enhance a corporate

forecasting tool from MS Access to SQL Server. Wrote prototype application converting an

Excel front end to .NET.

HEWLETT PACKARD SW Project Manager, Developer Feb. 2003 – Oct 2004

Upgraded a suite of PMO tools to meet the needs of the business in the NonStop division.

This assignment consisted of performing a gap analysis that examined the features

provided by the tools and the requirements set by the PMO. Having established the scope

of the project that would bridge the gap, I provided an estimate of work and was assigned

the task of developing the new set of tools. The project was delivered on time with the

desired set of features and repairs as estimated. My contract was extended with a new

assignment as developer for the CRIS project. I was given specifications for an

application that converted textural documents into a set of predefined tables that were

part of larger application used for releasing production builds of the NSK operating

system.

HEWLETT PACKARD Senior Program Manager Feb. 2000 – Sept. 2002

Managed three releases of the NonStop operating system. The position was focused on

leading cross-functional technology teams while following a rigorous project methodology

supported by the Project Management Office. Maintained PMO release web site, produced

risk/issues logs, change management logs, defect repair hit-list, QA testing metrics;

presented executive summary at weekly program reviews to all levels of management; hosted

risk analysis and mitigation team; RCA teams for product recall and stop shipment orders

issued by support, manufacturing and development. Performed program / project planning

and tracking using available in-house project management tools based on MS Office, MS

Project, MS SQL Server, IIS and others. Workflow tools development and maintenance (COM

add-ins for MS Office)

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