Customer Service Manager

Jimmy Schultz

*** ********** *****

Huntsville, AL 35811

***********@***.***

256-***-**** hm 256-***-**** cell

OBJECTIVE

To secure a position utilizing my college degree and extensive, 22-year experience in business management, marketing, and customer service

QUALIFICATIONS

Excellent analytical, problem-solving, communication and planning skills

Strong organizational capabilities with attention to detail

Outstanding leadership and team building skills with a drive to get the job done

Proficient in Microsoft Office computer operations

EDUCATION

University of North Alabama, Florence, AL

Bachelor’s Degree in Business/Marketing, 1986

EMPLOYMENT HISTORY

Jerry Damson Acura, Huntsville, AL, 2010-2011

Assistant Service Manager

Supervised and directed team of service technicians

Managed entire service repair process

Anticipated and solved complex problems in a fast-paced, high volume

environment

Developed and implemented action plans for customer service

Utilized multi-tiered computer software programs

Consistently exceeded sales expectations and received excellent client reviews

Freddie Louis Auto Accessories, Huntsville, AL 2009-2010

Sales and Shop Manager

Managed daily store operations

Coordinated ordering and installation processes for all products and services

Provided customer service on-site and at local car dealerships

Sound on Wheels, Huntsville, AL 1987-2008

Store Manager

Director of all store operations

Hired, trained and managed staff to achieve departmental goals

Developed marketing strategies to meet organizational objectives

Analyzed financial reports and conducted budget planning

Performed customer service and sales

Conducted purchasing and inventory control operations

Maintained excellent relations between all departments

Consistently maintained highest individual sales numbers

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