Sales Customer Service

Mansi Mago

*** ***** **** ******

Belmont CA-****2

650-***-**** ****.*****@*****.***

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Objective – Seeking sales support position with hi-tech/ ecommerce/ Internet based fastest growing companies providing innovative solutions

Values – Entrepreneurial, Innovative, and People oriented

WORK EXPERIENCE

JP Morgan Chase

Customer Service Representative- April 2011- July 2011

Account management and customer retention

Processing cash withdrawals and deposits

Managing cash box and balancing end of the day

Self Employed – March 2009 – April 2011

Successfully closed a home mortgage deal for $200k with lowest rate of interest and payback period of 5 years

Successfully established home based catering business with 2 new customer acquisitions per month and 100% repeat business

Skills employed – business development, research, entrepreneurship, self-starter, cold calling, closing

Oracle Corporation

Internet Sales Productivity Improvement – September 2007 – March 2009

Arranging product specific trainings to achieve 120% growth in pipeline development

Engaging with senior sales executives and brainstorming pipeline improvement strategies

Successfully setting up Oracle Direct North Americas’ sales operations setup in Noida, India

Skills employed – entrepreneurial, pipeline analysis, strategic selling, internet sales

Hewlett Packard

Sales Data Research & Marketing Data Analysis Support – August 2005 – August 2007

Conducting successful demos on MRM (Siebel) application to internal customers

Entering data in the MRM Siebel Application, pulling reports and analyzing data for HP marketers

Extensive research on business processes and approval policies to enable internal customers available alternatives for securing funds/ expensing unplanned projects

Skills employed – short learning curve, research, attention to details, teamwork, creative deal structuring, business work-flow, adaptability to new business models, Data Analysis, Report Creation

American Express

Inbound Sales & Lead Generation – April 2002 – April 2005

Top cross-sell rep on the floor with 60% pipeline conversion rate

Highest number of appreciation awards for being the top rated inbound sales rep during customer surveys

Successfully passed Series 6, Series 63 to sell financial products in USA and forming the pilot group of 5 sales reps out of 30 shortlisted candidates

Skills employed – Lead generation, cross-sell, Up-sell, presence of mind, listening, team work, innovative, strong work ethic

ATS Services

Inside Sales for Life Insurance – April 2001 – April 2002

Consistent Top 5 Sales rep with 150% quota achievement

Maintained qualified 5X pipeline with call activity and strategic selling

Employed non-traditional and innovative techniques of selling insurance over the phone

Skills employed – cold calling, pattern matching, commitment to succeed, referral seeking, innovative

EDUCATION

Bachelors of Arts & Communication -University of Delhi, India

Master in Marketing - Symbiosis University of Pune, India

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