Professional Payroll Provider

ROBERT MAXWELL

** ****** ****** **** # *** 603-***-**** h

Nashua, NH 03060 603-***-**** c

*********@*******.***

SUMMARY

Professional Payroll Service provider with experience in all facets of payroll accounting applications. Certified in the Microsoft software programs with demonstrated knowledge of payroll software as well. Excellent supervisory skills, providing software and hardware technical support and training ability. Experience working with local and international clients and Fortune 500 companies.

TECHNICAL SKILLS

CD-ROM, LAN/WAN NETWORK SERVERS, XEROX & IBM PRINTERS AND PC’S

VARIOUS MAINFRAMES

INTERNET EXPLORER

WINDOWS APPLICATIONS (2000, WINDOWS 7, VISTA)

WINDOWS SOFTWARE (WORD, EXCEL, ACCESS, POWERPOINT)

SPRII, CICSICCF, IRMA, JCL, XEROX 4635

LOTUS NOTES, EXTREME DIALOGUE, JAT, ORACLE

PROFESSIONAL EXPERIENCE

Fidelity Employer Services, New Hampshire 2002-2010

Team Lead/Senior Print Production Operator (2002- 2010)

• Oversaw the Payroll services function of remote print and check reconcilement for various payroll clients.

• Provided Tax Account Maintenance utilizing Master Tax System.

• Automated the remote print of all accounting packages and yearend reporting, resulting in reduced man hours, errors and manual intervention.

• Worked with software developers and remote site personnel to setup the Remote print and Specialty software Applications designed for print formatting. This led to the processing and sending files to several remote locations for printing.

• Supported the processing of all Payroll applications utilizing various Xerox printers and related equipment.

• Inventory control of Checks and supplies utilizing various programs.(Lotus, Excel, Access)

• Maintained Lotus Notes, Xtrac and UPS system for distribution and tracking.

• Developed a diversified payroll operations staff, utilizing best practice procedures, following SOP guidelines and implementing cost effective processes.

ROBERT MAXWELL Page Two

ADDITIONAL RELEVANT EXPERIENCE

• Ceridian Employer Services, Massachusetts

Production Supervisor/Technical Support/Operator

• Supervised payroll operations and services in a three-shift environment.

• Ensured efficient throughput, a high level of customer satisfaction and retention.

• Established plans and inventory controls to meet budget objectives.

• Maintained adequate supplies, forms and ordered equipment that was needed.

• Assisted Tax filing coordinator with daily, quarterly and annual filings and reviews, resulting in no late fees or penalties.

• Provided hardware and software technical support designated by the support division.

• Ensured that all system backups and upgrades are properly processed.

• Maintained and monitored equipment performance and efficiencies.

• Developed training programs for improving and increasing staff productivity.

• Ensuring smooth transition of New Hires for development and promotion.

• Responsible for the distribution of clients accounting packages.

• Supported Operations and Distribution efforts as backup to ensure that schedules and deadlines are met.

AFFILIATIONS

Greater Nashua Chamber of Commerce

Greater Nashua YMCA

Southern New Hampshire Medical Center Volunteer

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