Instructional Design/Trainer/Customer Service/Banking/SAP
Resume:
Jeanine Wilson
Belmont, NC ****2
Profile
Accomplished trainer, mentor and instructional designer with a passion for learning. Areas of expertise include:
Thirteen years of training, instructional design/technical writing, management and change management experience.
Experience with the ADDIE and Herskin instructional design methodologies.
Record of success as training lead/coordinator on several end-user training projects and developing training strategies/plans, tracking tools and training summaries.
Nine years of banking experience including training, change management, debit/credit card dispute resolution, call center, customer service and purchasing.
Recognized for her ability to build professional relationships with key personnel within a variety of organizations.
Experience
Trainer/Instructional Designer/Manager (Contractor)
Jeanine H. Wilson Inc., Belmont, NC (1998-2011)
Provided instructor-led training and developed business specific courses for end users.
Using the ADDIE module, instructional design deliverables included audience analysis, outlines/curriculums, business process flows, PowerPoint presentations, job aids/quick reference guides, exercises, training data, Web Based Training/Computer Based Training (WBT/CBT) and assessments.
Coordinated with Subject Matter Experts (SMEs) to develop business specific courses that helped end users to transition to a new system.
As a training lead, coordinated training projects, developed training plans, project plans and training summaries.
Courses developed for the SAP modules: Basic Navigation, General Ledger (G/L), Accounts Receivable (A/R), Accounts Payable (A/P), Controlling (CO), Cost Center Accounting (CCA), Profit Center Accounting (PCA), Timekeeping, Project Systems (PS), Sales and Distribution (SD), Human Capital Management (HCM/HR), Personnel Administration (PA), Funds Management (FM), Supply Relationship Management (SRM), Materials Management (MM), Business Warehouse (BW), Work Management (WM) and Customer Relationship Management (CRM), e-Recruitment, Timekeeping
Clients included Fairfax County, Ally Bank, Amtrak, U.S. Army, State of Louisiana, Howard County, Continental Teves, Lucent Technologies, United Illuminating (UI), Roche Diagnostics, Enron, ThyssenKrupp, BSN Medical
Other SAP Experience
Application Consultant, SAP America, Newtown Square, PA (2004-2005)
Instructional Designer/Training/Lead, IBM, Charlotte, NC (2005-2007)
Instructional Designer/Trainer, Titan Technologies, Charlotte, NC (2007)
Instructional Designer/Trainer/Lead, Telesto Group, Princeton, NJ (2009-2010)
Instructional Designer, Jaywood, Fairfax, VA (2011-2012)
e-Learning Instructional Designer, Compunnel, Plainsboro, NJ (2012)
Merchant Setup Coordinator
Paymentech, New York, NY (2001-2002)
Trained merchants on Point of Sale (POS) credit card terminal functionality.
Coordinated merchant account setups and activated merchant accounts, working closely with sales representatives, relationship managers, and Value Added Retailers (VARs).
Instructional Designer/Trainer
Osprey Systems, Charlotte, NC (1997-1998)
Senior Accounting Representative
BankCard Customer Service Representative (Credit Card/Debit Card)
Purchasing Agent
First Union (1990-1997)
Education
University of Las Vegas – Las Vegas, NV
Certificate Conference Management and Event Planning, 2006
University of North Carolina - Chapel Hill, NC
M.A., Speech Communication, 1990
University of North Carolina - Greensboro, NC
B.A., Speech Communication, Minor in English, 1988
Computer Skills
Microsoft Office (Word, Excel, Access, Publisher and PowerPoint)
Captivate
Visio
SAP R/3
UPerform (Authoring Tool/eLearning/Simulations)
Infopak (Authoring Tool/eLearning)
Imaging/FAF
Snag-It
Sharepoint
ARIS
MS Project
Photoshop
Win Zip
Illustrator
Additional Information:
“Jeanine is a hardworking, top-performing SAP course developer and trainer.”
Mary Shafer (Trainer)
“Jeanine has proven to be one of our best SAP documentation/trainers. She did such a great job for our clients they expanded on the original scope and had her do more work. The developers respected her work ethic and knowledge and the users looked forward to her presentations…”
Tim Shook (Owner Hook and Associates)
“…performance for us was crucial to the successful implementation of the SAP ERP system. This was a major change for our users and Jeanine made it much easier for them because of the way she used her expertise in training and her friendly, open personality to make them relax and more acceptable to this new information. I would highly recommend her for any and all specialized training needs…”
Joe Manno (Manager, Information Technology at Continental Automotive Systems)
“… high energy, hard-working individual. She never hesitates to put in the time and energy to deliver detailed, accurate and understandable training materials. Her training delivery reflects the level of effort she extends to all aspects of her job.”
Debbie Allison (Senior Training Consultant/Project Manager, RWD)
“…wonderful resource on the Training Development Team. She was very responsible in meeting deadlines and requesting reviews from the functional team. She was attentive to detail and quick to understand and absorb required changes due to SAP modifications and/or to Clark County nuances…”
Nancy Shea (HCM Consultant, IBM Global Services}
“…seasoned professional who is detail and goals oriented. She is dedicated to her clients' goals and success without hesitation in letting her clients' know of potential pitfalls to avoid based on her experience and expertise in her field.”
Simon Lau (Senior Consultant, The Abreon Group
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