Glenda Mitchell

*** **** **** * *****,

Chino Valley, Arizona 86323

Tel : 928-***-****

e-mail : mv7sm8@r.postjobfree.com

Profile

Objective: To obtain a responsible and challenge position that my skills and work experience will have valuable application.

Availability January 16, 2012

Key Skills

I am dedicated to achieving profitability and delivering outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concern for our customers’ needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging. With exceptional experience with technologic materials.

Work Experience

Yavapai Gaming Agency

Drop Crew Manager 7/1999 to 5/2011

Maintained punch detailed for drop department (KRONOS)

Supervised collection of unverified funds and provide security.

Recruited, interviewed, hired, trained and supervised 16 Drop Crew Supervisors, Drop Crew Technicians and Drop Crew Equipment Technicians.

Integrated the Drop with all other Casino departments.

Worked closely with Arizona Department of Gaming in testing/certifying currency equipment.

Prepared and meet bottom line for budget. Order supplies, and kept inventory for department.

Created workshops to motivate employees.

Created more effective and customer-friendly night management team.

Achieved total compliance with National Indian Gaming Commission, minimum internal control standards, and the Tribe’s Compact with The State of Arizona

Boys and Girls Club of Central Arizona 6/2008 to present

Front Desk

Maintain accurate and complete records of club members, data input

Collect membership fees and monthly dues.

Maintain the petty cash and concession bank.

Acknowledge and greets everyone who enter and leaves the facilities.

Provide detail description of services, features, and hour of operation.

Answering the phone using proper phone etiquette.

Assistant to Club Director

Mayer Unified School District 8/1997 to 1/2000

RTC Teacher, Attendance Secretary, and Computer Lab Teacher/Aide

Planed, prepared and delivered instructional activities that facilitate active learning experiences.

Designed, implemented computer lab for grades K- 6 grade

Taught computer skills to K- 6 grade

Created lesson plans for accounting, keyboarding and computer skills

Attendance for high school student, Update all necessary records accurately and completely as required by laws, district policies and school regulations.

Made phone calls, set-up attendance hearings

Assisted Principal Secretary

H & R Block

Office Manager 1/1995 to 5/1997

Responsible for all operational areas (personnel, accounting, scheduling, customer service, preparing tax return).

Responsible for the inventory of supplies for the office.

Little Angels Childcare, Kayenta, AZ 9/1991-12/1999 Owner & Manager

Provided day care services for children aged 3 to 12.

Sprouse Rietz Department Store, Tucson, AZ 10/1989 - 2/1990 Sales Associate

Responsible for assigned department area. (displays, layouts)

Responsible for the department inventory.

Operation of front register.

Provided prompt and courteous customer service.

Petrified Forest, Petrified Forest, AZ 5/1988 - 8/1989 Seasonal Park Ranger

Collect park entry fees.

Acknowledge and greets everyone who enter and leaves the facilities.

Provide detail description of services, features, and hour of operation.

Answering the phone using proper phone etiquette.

Created database spreadsheet to provide information for dispatching

Education and Credentials

Arizona Gaming Certification

2 Years Undergraduate

Coursework – Business Management Major

High School Diploma

Computer skills include Microsoft Office Suite (Outlook, Word, Excel, Access & PowerPoint)

1999 to Present

Eastern Arizona College, Thatcher, AZ 1987-1990

Holbrook High School, AZ 1987

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