Tangela Walker
Resume:
Tangela V. Walker
Memphis, Tennessee 38128
Phone: 901-***-****
Email: mv45of@r.postjobfree.com
OBJECTIVE: To obtain a position with a company that fully challenges leadership, utilizes the knowledge acquired through extensive training, quality customer service, and creative skills while contributing to the success and growth of the company.
EMPLOYMENT:
2004- Present Best Buy Memphis, TN/Customer Service Representative
Provide quality customer service to customers needs. Process and perform refund and return/exchanges. Answer escalated customer concerns. Answer multi-phone line; as Sales Operator. Open new credit accounts. Sell insurance and protection plans on qualified products. Set-up home deliveries and other company offered services. Assist in the application process of new hires. Conduct interviews. Update and maintain customer information through company's database.
2003-2004 Lasik Vision Institute Collierville, TN/ Abroad Front Desk Coordinator/ Pre-op Tech
Traveled to various cities for performance of LASIK procedure. Provided scheduling of patients for procedures on spreadsheets. Assisted Patient Counselor with consultations and follow-up calls. Answered multi-line phone. Prepared Pre-Operative packets for patients. Acted as liaison for patients and surgeon. Greeted patients on the day of procedure. Assisted with sign-in. Updated all financial records.
Prepared patients for procedure. Performed topography and pachymetry exams as requested by surgeon. Cleansing of eyelids and application of iodine products. Assisted surgeon during surgical procedures. Provided patients with Post-Operative instructions. Assisted patients with entrance and exit of procedure area. Performed sterilization of surgical instruments. Answered any questions or concerns for the patients. Any other requests made by surgeon or management.
Knowledge of Node 3000 and Visx Lasers
1998- 2003 Union Planters Bank Cordova, TN Customer Service Representative III
Provided quality customer service to all inbound calls. Performed various transactions and maintenance on accounts. Promoted and sold bank product services. Worked efficiently with telephony, desktop software and mainframe systems. Supported area in the absence of Supervisors. Assisted other Customer Service Support area in the absence of Supervisors.
Assisted other Customer Service Representatives with difficult customer questions.
During 1999-2001, operated and processed changes to the Cardpac and First Data Resources (FDR) systems. Provided all payoffs and other inquires on Home Equity accounts. During the year of 2001, provided scheduling for four Customer Service Representatives. Operated One to One system
to open checking and Savings accounts. Accepted loan applications by telephone. Provided third party requestors with loan payoff information, both written and orally. Requested titles for paid customers accounts and prepare lien releases. Assisted customers with VDC/ATM activation and deactivations. Accepted check by phone for loan customers.
Member of Steer Group Committee
Member and Secretary of Agent Council
Employee of the Month 2001
100 Club Member for entire year of 2001
Excelled in several American Institute of Banking (AIB) courses: Supervision, Accounting, Building Presentation Skills, Principles of Banking, Internet, Lotus, Excel, Access, Microsoft Word, and Power point, along with other bank sponsored seminars.
1999-2000 Zales Memphis, TN
Sales Associate
Provided quality service to customers. Performed various duties that included selling products, soliciting credit, maintaining repair updates, accepting payments on accounts.
Part time Employee of the Month
Most Solicited Credit Applications
1996-1998 Goldsmith’s Memphis, TN
Sales Associate/Manager Trainee Provided quality customer service. Performed various duties that included selling products, soliciting credit, and accepting payments on accounts.
Member of Management Trainee Program
Top Sales Associate for three consecutive quarters
1995-1996 TJ Maxx Memphis,TN
Head CashierIII/Customer Service
Provided assistance to six cashiers and five department areas. Supported store in the absence of store Manager. Assisted in the screening and application process of new hires. Scheduling of employees. Provided refunds and approved void sales. Performed balancing of cashier’s registers. Maintained all money drawn from the registers and safe.
Education:
University of Memphis (currently enrolled)
Biology Major/ Pre-Optometry
Fayette-Ware High School
Somerville, TN
Honor Graduate 1995
References:
Missy Hitchcock
Best Buy
Dr. Ken Son, O.D.
iSense
Pastor Michael Ingram
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