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Customer Service Human Resources

Stone Mountain, GA, 30088
August 31, 2012

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**** ********* **** ? Stone Mountain, GA 30088

404-***-**** ?

professional profile

Motivated Human Resource professional with specialization in benefits,

recruiting, workers' compensation, and FMLA .


Bachelor of Science in Human Services Shorter College ? Rome, GA

May 2009

Master of Healthcare/Business Administration University of Maryland

University ? Online May 2014

Computer Applications

Microsoft Office Suite

ADP/ SAP/ Leavelink

HRIS/ Chart Max/ PMA

Oracle/ Net Suite/ Peoplesoft

Lawson/ OSS/ Aspen


Professional Experience

Human Resources Benefits/ HR Service Center Representative CHOA?

Atlanta, GA 2010-2012

Serves as a resource to employees, managers, and candidates by providing

accurate benefit, payroll, and employment information, resolving issues or

redirecting queries to appropriate areas.

Maintains health, dental, and vision benefits for employees.

Assists FMLA coordinator with FMLA from open to close of case.

Manages Workers' Compensation benefits for employees.

Serve as liaison for employees and supervisors to explain programs and

ensure compliance with policies and laws to resolve related issues.

Prepares, reviews, and submits internal reports as well as all mandated

State and Federal filings for Workers'' Compensation including the OSHA log

and system wide postings.

Retrieves and provides information from the intranet, HRIS, website, etc.

following prescribed call guides and customer service guidelines.

Analyzes documents and tracks information in PMA Workers' Compensation


Make online real time changes to employee records/data files per prescribed


Ensure compliance with HR policies and procedures.

Provides back-up to human resource functions within Total Rewards/ Benefits

department as needed.

Manages paid time off in time management system.

Human Resources/ Assitant Records Administrator TRC Staffing/ CHOA?

Atlanta, GA 2009-2010

Maintains all personnel files via Chart Max.

Filed all rate changes, benefits and terminations.

Responsible for all Quality Review of personnel files.

Human Resource/ Administrative Assistant Devry

University ? Decatur, GA 2007-2008

Maintained all personnel files via ADP, OSS, and created employee benefits


Entered all information into HRIS system including rate changes, benefits,

and terminations.

Managed payroll process via ADP for 500 employees, which included keying

time sheets, printing manual checks, auditing and importing information via

spreadsheets and running payroll on a bi-weekly basis.

Assisted HR Generalist in entering job openings into the applicant tracking


Managed FMLA, STD, LTD, & workers compensation claims, maintained

compliance until completion.

Resolved payroll issues, updated benefits, I-9's and W-4's via ADP.

Monitored orders, stocked office supplies, maintained office equipment, and

kept office organized.

Assisted in verifying employment, providing tuition assistance and


Served as back-up HR Generalist in recruiting, conducting new hire

interviews, orientation, teaching demonstrations, and exiting interviews.

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