Marketing, Training and Quality Specialist
Resume:
Aimee B Meier
Milwaukee, Wisconsin 53207
***********@*****.***
Objective
Obtain position where I can maximize my skills in marketing and quality assurance in a creative environment.
Qualifications
• Proven results in meeting lead goals across technologies and industries
•Conversational Quality Coach for lead generation campaigns
•Ability to organize and execute direct marketing campaigns
•Proficient in Word, Excel, PowerPoint, and Publisher applications
•Knowledgeable in Customer Relationship Management software
•Employee trainer on multiple industries and technologies
•Ability to multitask in fast paced environment
•Experience building and managing client relationships
• Exceptional writing and editing skills
Education
May 2000, Bachelors Degree in Public Relations and Communications, Marquette University
Work Experience
October 2001-June 2009, Frantz Group, Marketing Company focused on technology industry
August 2007-June 2009, Corporate Quality Specialist and Manager
Coach callers on delivery for lead generation campaigns. Write scripts based on client training for variety of industries and technologies. Create and deliver messaging concepts to Account Managers. Create process to capture top conversational examples for training and selling purposes. Create assessments to measure quality of conversational content and delivery of Telesales department. Create tools to assess data integrity across multiple campaigns and databases. Facilitate monitoring sessions with Account Managers and Team Leads. Organize, promote and carry out company community and wellness events.
January 2005-July 2007, Corporate Training Specialist
Internal trainer focused on: Three day Orientation training program, database training, MS Office training, business writing and assessment, training development and delivery requested by Account Managers, International training with partner in Dominican Republic.
January 2003-December 2004, Team Lead
Assist in managing teams from training through execution of telemarketing campaigns. Analyze data for internal and client marketing intelligence. Create weekly reports and deliver to client. Mentor new employees on customer relationship management applications. Develop scripts for new technology campaigns. Attend numerous training sessions focused on multiple industries across all technologies. Approve lead write-ups for Business Development Reps. Assist in lead generation.
October 2001-December 2002, Business and Lead Development Rep
Perform lead generation across industries with set monthly goals. Input data into database to capture intelligence. Write-leads based on standard criteria needed for qualification. Pass leads to sales reps. Follow up on sales funnel.
Related Experience
May 1999-August 1999, Milwaukee Brewers Media Relations Internship
Capture game notes and highlights to share with press. Attend press conferences. Write press releases and articles for website. Interview and publish articles on Minor League and retired baseball players on team website. Write up team rosters for internal and media distribution.
Contact this candidate