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Customer Service Manager

Murfreesboro, TN, 37128
August 24, 2012

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Regina Champion

**** ********** **.

Murfreesboro, TN 37128



Skills & Knowledge

Pipeline maintenance and repair schedule coordination, Query based reporting, data analysis, parts analysis, shipping, receiving, inventory control, customer service, warehouse and manufacturing departments, production scheduling, Material Requirements Planning (MRP) and expediting, Enterprise Resource Planning (ERP), order coordination, logistics, inventory analysis, material purchasing, contract negotiations, supplier development, variance analysis and resolution, employee development, budget, QS 9000, TS16949, ANPQP (Alliance New Product Quality Procedure) Master Production Scheduler (MPS) Vendor Managed Inventory (VMI), facility transition, software transition, Kanban implementation, implementing effective Kaizens, production planning, Excellent communication, problem solving and organizational skills.


Maximo 4, Maximo 7, Akwire (scheduler), Comet, BAAN V, BAAN IV, SCS Planner, Softchain (Web based supplier portal), Supply Chain, EDI, Mapics, SAP, ManMan, Collaborative Planner, Order Promising, Atlas, Access, Excel, MS Office, Microsoft SQL, Windows and many other applications.


2008 – 7/31/2012 Sr. Pipeline Maintenance Planner Tennessee Gas Pipeline/Elpaso Energy

Support and maintain databases and outage schedules. Provide database support and training at field locations. Coordinate and scheduled major plant, compressor, and pipeline maintenance activities for the eastern half of the United States. Annual Plan, quarterly and bi-weekly resource schedule, Coordinate communication with Gas Control and Transportation Planning departments pertaining to equipment and system availability. Interaction with Reliability staff to support and implement Company preventive maintenance standards. Analyze system impact of various projects, critical events, and changes in the pipeline operations. Analyze and adjust schedule due to critical events. Create on demand and Query (SQL) based reports for data analysis, Member of emergency response team, Maximo 7 implementation team, work management implementation team, database support team. Interpret and implement Company policies and procedures. 50% or more travel to field locations for site coordination, database support, and training.

2006 - 2008 Production Control Manager Calsonic Kansei North America

Decreased man hours and increased production capability by reducing number of late deliveries from suppliers by 75 %. Successfully managed Calsonic operations for 2 Nissan plants in Tennessee and Mississippi for logistics, manufacturing, warehousing. I directed the activities of the Production Control Department (Receiving, Production Planning & Customer Service, Material Handling, and Inventory control). Hire, develop and direct a staff of 4 Production Planners, 1 Material Handling Supervisor, 3 cycle counters, and up to 20 material handlers. I implemented procedures to correct inventory loss issues resulting in a significant improvement in production times and delivery to the customer. Implemented control procedure for inventory and flow of material. Evaluate written data such as open order reports, forecasts, product specifications, and operations build information to provided charts and graphs reflecting changes to upper management . Establish efficient methods to reduce inventory loss and to increase the on time delivery of parts.

2004 - 2006 Production Control Manager Tepro Inc.

Automotive supplier of rubber extrusion and weatherseal.

Successfully managed 7 departments at 3 facilities for logistics, manufacturing, warehousing, receiving, shipping, production planning, customer service, material handling, and inventory control, pass through part preparation, and Industrial Engineering. Hire, develop and direct a staff of 1 logistics manager, 3 Engineers, 5 department supervisors, and 60 hourly employees. Implemented control procedure for inventory and flow of material involved in the extrusion and injection molding of rubber and the production of automotive weather seal for a facility with 875 employees. Evaluated past data and upcoming needs to successfully write and meet budgets. Evaluate written data such as open order reports, forecasts, product specifications and operations sheets, inventory lists, and machine and worker. Establish efficient allocation and scheduling of material, parts, machines, manpower, and workflow. Coordinate with production management team to set production targets and resolve issues affecting schedules. Evaluate and standardize procedures to improve efficiency. Reduce the excess freight cost by control of the issues causing late shipments. Establish an Industrial Engineering Department to design and maintain the plant layout, material flow, process flow, and packaging requirements for these facilities.

2003 Owner/Operator Jacobs Consulting

Provide advice and training in SAP and BAAN applications and material flow

2000-2003 Planner/Scheduler-Inventory Control Analyst Flextronics International

Contract manufacturer of electronics

SAP to BAAN Implementation and analysis, SAP and BAANV Super User and Trainer. SAP Collaborative Planner trainer and Super User, SupplyChain (Portal) implementation . Responsible for coordinating all materials planning, inventory management and production scheduling functions with engineering, purchasing, inventory and production teams. Established procedure for site Accessory Production Planning Transition team to move physical inventory, production schedules, and material plans from one facility to another after buyout.; transition team from SAP software to BAAN V.; implementation team BAAN V (MRP, ERP, MPS etc). Developed production schedule to ensure shipping accuracy over 95%; set/change production schedule to maximize productivity and assure finished goods availability; analyze and report on customer forecast accuracy; and recommend changes. Direct customer relations for expedited or problem orders, forecast, and new product information; member of Supplier certification task force to review and identify cost reduction such as price, freight, discounts etc. Review and negotiate pricing and terms with outside suppliers. Resolve billing and receiving issues; analyze open orders for spare parts site and recommend actions to be taken. ISO 9000 Audit team member. Established procedure for high value (HV) and multiple account inventory control. Created and maintained shipping and receiving logs for tracking HV inventory. Audit inventory cycle counts; investigate and resolve discrepancies and correct system transactions. Deal directly with customer in problem resolution.

1998 - 2000 Administrative Assistant (Office Manager) Crucible Service Center

Purchasing, accounts payable, requisitions and purchase system, solicit quotes, petty cash management, auditing of petty cash and expense account expenditures, vendor negotiations for office supplies and services. Accounts receivable, set and review credit limits, verify and correct claim discrepancies, billing. Payroll verification, inventory control, profit and loss statement

1993 - 1998 Manager Aramark/RTM

Maintain employee schedule, inventory for scheduling cater orders, training, and supervision of up to 80 employees. Payroll and benefits, accounts receivable and budget creation and analysis, inventory control, profit and loss statement. Direct customer service and sales to organizations of catering services.

1987 - 1993 Purchasing Agent/Contract Negotiator, U.S. Dept of Navy Supply Center

Purchase all types of items, rentals, and service contracts on the open market. Initiate solicitations, select source of supply, justified sole source,

Synopsized sole source requirements in the Commerce Business Daily (trade publication). Granted federal contracts after evaluation of price, transportation, handling, discounts and all terms. Supplier certification task force. Identify and develop source of supply for material requirements. Review suppliers to identify cost reduction such as price, freight, discounts etc. Interpret federal and state law regarding federal purchasing programs.

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