MELANIE NGUYEN **** Oak Crossing Dr

muwfdc@r.postjobfree.com Pearland tx 77581

832-***-****

QUALIFICATIONS

Strong proven customer service skills

Excellent communication and interpersonal skills

Ability to multi-task and hadle high volume calls

PROFICIENCIES

Admit and discharge patients

Interactions with patients, pharmacies, and hospitals

Daily clinics reports and logs

Knowledge of medical terminology

Experience in hospital and medical office environment

CPR certified

PROFESSIONAL EXPERIENCE

The Methodist Hospital 2012-present

6565 Fannin Street

houston tx 77030

713-***-****

Title: Unit Secretary

Duties: Answer phones, scheduling appointments and maintaining supplies

Communicate with patients, doctors, nurses, and other departments

Break down of medical charts for record keeping coordinating with billing

Organize and taking apart patients chart upon admission and discharge

Addresses concerns of patieitns, provide service recovery as needed.

Amazing Grace Nursing Services 2011-2012

8200 Wednesbury Lane # 265

Houston tx 77074

281-***-****

Title: Secretary

Duties: Answer incoming and outgoing calls

Prepare medical charts/Obtaining pre-authorization, referrals, and Eligibility

Completes reminder calls to patients for scheduled appointments

Addresses concerns of patients and other isses as needed/

Dillard's Department Store at Baybrook Mall 2005-2012

600 Baybrook Mall

Friendswood, TX 77546

281-***-****

Title: Sale Representative

Duties: Provided exceptional customer service and sales

Daily cash management and balancing

Design and implement new clothing fixtures

Open credit application for new customers

LANGUAGES

Fluent in English and Vietnamese

Knowledge of Spanish

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