Customer Service Medical
Resume:
MELANIE NGUYEN **** Oak Crossing Dr
***********@*****.*** Pearland tx 77581
QUALIFICATIONS
Strong proven customer service skills
Excellent communication and interpersonal skills
Ability to multi-task and hadle high volume calls
PROFICIENCIES
Admit and discharge patients
Interactions with patients, pharmacies, and hospitals
Daily clinics reports and logs
Knowledge of medical terminology
Experience in hospital and medical office environment
CPR certified
PROFESSIONAL EXPERIENCE
The Methodist Hospital 2012-present
6565 Fannin Street
houston tx 77030
Title: Unit Secretary
Duties: Answer phones, scheduling appointments and maintaining supplies
Communicate with patients, doctors, nurses, and other departments
Break down of medical charts for record keeping coordinating with billing
Organize and taking apart patients chart upon admission and discharge
Addresses concerns of patieitns, provide service recovery as needed.
Amazing Grace Nursing Services 2011-2012
8200 Wednesbury Lane # 265
Houston tx 77074
Title: Secretary
Duties: Answer incoming and outgoing calls
Prepare medical charts/Obtaining pre-authorization, referrals, and Eligibility
Completes reminder calls to patients for scheduled appointments
Addresses concerns of patients and other isses as needed/
Dillard's Department Store at Baybrook Mall 2005-2012
600 Baybrook Mall
Friendswood, TX 77546
Title: Sale Representative
Duties: Provided exceptional customer service and sales
Daily cash management and balancing
Design and implement new clothing fixtures
Open credit application for new customers
LANGUAGES
Fluent in English and Vietnamese
Knowledge of Spanish
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