Manager Customer Service

ALICIA QUERCETTI

** ********* ****, ********, ** 19373

Cellular: 484-***-****

E-Mail: ****************@*****.***

CATERING EVENT MANAGER

Creative and talented Catering and Event Management professional with more than 12 years of experience. Highly competent in building exemplary internal and external customer rapport with the ability to sell vision and strategy and build organizational structure. Exemplary customer service skills with experience in serving diverse cultural populations. Exceptionally strong in a team environment with detail-oriented and multi-tasking capability. Possesses excellent communications, including dynamic interpersonal and strong organizational skills. Proven ability to prioritize, meet deadlines, and provide service excellence.

Key Skills Include:

• Social/Corporate/Collegiate/Political Event Planning

• Performance Evaluation

• Staff Development/Training

• Preparation/Logistics

• Transportation Management

• Venue Selection

• Event Design/Invitation Design

• Event Catering

• Vendor Negotiations

• Food & Beverage

CATERING EXCELLENCE

Herbalife International, Media, PA

2010-Present Personal Wellness Coach

Consulted with clients to obtain their nutritional goals. Set up product display tables and hosted various events. Assisted on the production team for all trainings and events.

• Promoted products and the marketing plan to clientele.

• Conducted Weight Loss Challenge classes for 25-50 people.

• Supervised a team of 20-50 people to ensure that monthly and individual goals are met.

Newport Harbor Corporation, Middletown, RI

2005-2010 Catering Event Manager, Gatehouse Catering Company/ Blackstone Caterers

Met with all clients and partnered with Chefs / catering staff to ensure seamless operations during all events. Provided valuable expertise for event planning. Planned all buffet layouts and room arrangements. Directed set up of audio/visual equipment. Participated in the events as a waitress or bartender when necessary.

• Managed a top-performing catering team of 100+.

• Supervised liquor suppliers, bands/DJs, florists, transportation vendors, decorators, and entertainers in the delivery of product and service excellence.

• Provided creative design, styles, and themes for each event. Selected decorations aligned with event themes.

Tom’s Market, Coventry, RI

2008-2010

Catering Sales Assistant Manager, Tom’s Market Catering

Oversaw all aspects of high profile/large scale social, corporate, collegiate and political events. Served a diverse clientele, including social clients, administrative assistants, business owners, convention, wedding, and meeting planners for events serving five to 1,000 guests. Prepared function space contracts; proposed menus based on function type, size, and budget. Negotiated and contracted with outside vendors, including florists, party rental companies, temporary staffing companies, and audiovisual vendors.

• Collaborated with chefs, catering managers, and leaders in planning and execution of highly successful functions.

• Developed floor plans, seating assignments and designed tasteful décor.

• Cultivated new business through comprehensive site tours.

EDUCATIONAL BACKGROUND

B.S. in Hospitality Management, Johnson & Wales University, Providence, RI

2004-2006

Affiliations:

2002-2007

International Special Events Society (ISES) Delta Epsilon Chi Association (DECA) International Association of Assembly Managers

(IAAM)

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