Customer Service Sales Representative
Resume:
Troy J. Kramer
Boca Raton, FL 33433
**********@*******.***
OBJECTIVE
Seeking a position with your organization where my skills and training can make a positive impact on service and customer satisfaction while expanding my capabilities to meet corporate objectives.
SKILLS
Ability to operate forklift, scissor lift, and straight truck up to 26000lbs.
Event setup which included construction, electric, and lighting.
Prop repair and touch up, including painting and refinishing.
Significant tile work based on experience gained while working in my father’s tile business.
Yacht/Marine HVAC maintenance, troubleshooting, and repair.
Design of HVAC systems to meet new Pennsylvania efficiency and green iniatives.
Training on specific diesel engines including: Yanmar, Cummings, and John Deere.
Ability to check and troubleshoot ignition, fuel, cooling, exhaust, starting, mechanical, and electrical/EFI systems.
Ability to maintain and re-build above named systems.
Training also included the design and re-build of gen set.
EDUCATION
WyoTech: Marine Technician Certification Program (2008)
• Honor Roll, Perfect Attendance
• 250 Hours in Lecture/Lab in Diesel Engines, Power Generation, and Marine Electrics
Industrial and Electronics Training: Clutch Brake and Tension Control Systems (1994); Stepper and Synchronous Motor Drive Systems (1993); Adjustable Speed Control (1991); Variable Speed Reducers (1990); Electricity, Electronics, and Applications (1990).
U.S. Navy Training Programs (1980-1987): Course work in Electricity, Electronics, and Computer Science. Studies in Theory, Trouble Shooting, Service, Can Buss theory, and Repair.
Cedar Falls High School (1980), Cedar Falls, IA. Graduate.
EXPERIENCE
Electrician Helper (Rough and Trim)
Team Leader – Low Voltage (Rough and Trim)
Warehouse Associate
Del-Air Electrical Services
Accomplishments include the following:
• Asked to transfer to the warehouse to implement inventory control and organization processes
• While in the warehouse, implemented a lot-specific package system, based on model prints and upgrade requirements
• Developed programming for home security systems for local branch
9/2011-present
Production Day Supervisor/Manager
Boca by Design
Accomplishments include the following:
• Promotion to Day Supervisor after 10 months as Night Supervisor
• Promotion to Night Supervisor after three months on staff
• Taken on responsibility for Production Manger role
• Awarded Employee of the Month
• Nomination for Memory Maker
10/2009-7/2011
Marine Technician
Self-Employed
Worked on the following:
• Caravel 26’ repaired stern drive, re-wired entire boat
• Outboard/Inboard: repaired Yamaha, Evinrude, Mercruiser
• Troubleshot and Repaired Onan genset, sensors and control box
12/2008-10/2009
Project Coordinator/Electricians Helper
Farina Electric, Orlando, FL
Worked as project coordinator with responsibility for the following:
• Purchased materials and maintained stock inventory.
• Created bid sheets from plans for both residential and commercial jobs.
• Acted as on-site coordinator from start to finish of custom home construction.
• Obtained permits and inspections in accord with Orlando-area city and county regulations.
• Worked in cooperation with builders.
• Experienced with: Residential underground, rough-in, and trim. Commercial emergency systems, fire systems, lighting, and security systems.
7/2005-3/2008
Sales Experience
Worked as sales representative for the following industries:
• Construction/Commercial and residential
• Mechanical and electronic products
• Restaurant/food service
• Residential/Commercial Security systems
• Water treatment solutions
• Companies, dates, and descriptions available on request. 1988-2005
Crew Leader
Alarm Specialties, Inc., Sellerville, PA
• Supervised field crew of six installation employees.
• Responsible for trouble shooting, customer service scheduling, documentation, and approval of time records.
1987-1988
Aviation Electrician’s Mate 2nd Class
U.S. Naval Air Development Center, Warminster, PA
• Responsible for service and repair of naval aircraft.
• Inspected computer-controlled, electronic equipment and systems: Instrumental, Navigational, Inertial, and Generational. Technical Service Representative for S3A Viking and P3 Orion computer systems.
• Experience with S3A Viking aircraft electrical systems, including Cannon plugs, sonar, and navigational systems.
• Special joint projects with USCG and USN.
• Trained and supervised eight (8) work-performing personnel.
• Promoted three grades within a two-year period.
• Received outstanding evaluations: 3.8 average of 2.8 to 4.0 range throughout military career.
• Quality Control inspection certified (CDI) 1980-1987
HONORS AND ACCOMPLISHMENTS
Boca by Design: Employee of the Month, Nomination for Memory Maker
WyoTech: Honor Roll, Perfect Attendance
Sysco Foods: President’s Club; Chairman’s Club
USN: Special projects-Laser charting; USCG-Sonobuoy; Extreme cold Sonobuoy
BDU: Designed manufacturing (mechanical/electrical) systems to gain efficiencies
Personal: Sailed the Stars and Stripes 87 (Sail number US55)
REFERENCES Professional and Personal References Available.
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