Customer Service Quality Assurance

SHELLEY GREENIDGE

Contact information

Address:**** ** ***** ******

Suite 701

Miami Florida, 33181

Mobile:786-***-****

Email:mugj5r@r.postjobfree.com

EXPERIENCE

January 2008 to present

January 2008-present

January 2003 to present

January 2005

August 2000 to May 2002

August 1998 to

August 1999

Executive Director, Business/ Project Development, THE ONE ON ONE GROUP

To develop and maintain international business exchange projects between Florida. To introduce and expand products and services in Florida, Caribbean and Latin America, through strategic events, public relations and marketing avenues. To manage new clients, media relations, educational programs, seminars, workshops, corporate events etc. To host foreign dignitaries, campaigns and fundraisers. To oversee staff assignments and projects, field service and administrative duties. Devise marketing strategies and oversee marketing teams- scheduling, review print material, newsletters, press releases etc. To direct initiatives and evaluate efficacy etc.

Educational and Project Development, MY KIDS COUNTRY CLUB (A DIVISION OF THE ONE ON ONE GROUP). Create, oversee and develop kids etiquette programs with integration and application into mainstream curricula.

Executive Director, NICOLE SHELLEY MODELS

To manage events, marketing public relations, promotions and fundraising opportunities for client database from the fashion and entertainment industry as well as those looking to market to the said industry. To formulate and oversee four-way nexus portfolios, distribute proposals, govern client relations, provide investor /sponsor reports, maintain and increase community relations, increase profit margin, notoriety, public image and exclusivity for clients etc. related events. Hire and oversee staff and models internationally. To provide trade show and convention talent and logistical support.

ESOL Instructor, EF International Language Schools

Prepare course syllabi for foreign students pursuing a tertiary level education in the United States. The objective is to help the students achieve a level of fluency in the English Language. This helps them achieve other career goals for which fluency in English is necessary. Instruct Reading, Writing, Communication, Conversation, Public Speaking, Intercultural Business Communication etc. Topics include the Art of Listening, US and International Law, Science, Art, Film etc.

Adjunct Faculty, Miami International University of Art and Design

To create syllabi and implement adequate scholastic literary material for English students at all levels of their University career. To provide instruction on the improvement of written and spoken communication for students with questionable English skills. To instruct students on composition and grammar writing techniques as well literary analysis and professional reading and enunciation skills.

August 1998 to May 2002

August 2001-May 2002

May 1998 to

August 1999

Adjunct Faculty Member/Academic Advisor of English Language Institute, Florida International University,

Duties entail preparation and instruction of several English Language Courses to foreign students. Courses include Conversation for Hospitality Management, Communication, Writing, (including Intercultural Communication) for Business people and students pursuing a Business or related major. Duties also include providing academic support with regards to course selection for degree seeking students.

ESL Instructor, Miami Dade Community College

To provide basic English instruction (from Grammar to Communication, Accent Reduction, Conversation) to a large sector of Miami Dade’s immigrant population (Adult Literacy Program organized by Miami Dade Community College and the city of Miami Dade).

Editor, Office of International Studies, Florida International University

Responsible for the production, coordination and editing of all the office’s correspondence and publications.

January 1998 to

May 1998 Computer Lab Assistant,

Library Computer Lab,

Florida International University

Responsible for assisting in the maintenance of computers and helping students effectively use various databases for individual research purposes

January 1997 to

January 1998

Fitness Attendant, Trainee Aerobics Instructor, Florida International University

August 1997

Temporary Secretary to the General Manager, Cox & Company, St. Lucia

Responsible for assisting General Manager with day-to-day business focused on island- tours for cruise ship arrivals.

May 1997 to

July 1997

Aerobics Instructor, Le Sport Hotel, St. Lucia

Taught beginners and intermediate aerobics, step classes level 1-3 and water aerobics at upscale all-inclusive resort.

February 1995 to

February 1996

Flight attendant, British West Indian Airlines(BWIA)/Carib Express

All in-flight duties of a flight attendant and ground duties at airport office/counter.

October 1994 to

February 1995

Restaurant Supervisor, Sandals St. Lucia Golf Resort and Spa

Responsible for welcoming guests, customer service and quality assurance.

December 1993 to October 1994

Social Coordinator, Club St. Lucia

Responsible for organizing social events for guests, supervising its execution and ensuring guests satisfaction.

EDUCATION

1996-2000

September 2001

B.A., Spanish, minor in International Relations, Florida International University

Certificate of Western European Studies, Florida International University

Magna Cum Laude, Overall GPA 3.9, Honors College, Florida International University

Exchange student studying French, Spanish, Italian and German, Université de La Sorbonne, Paris, France

Certificate of Supervisory Skills, Florida International University

LINGUISTIC SKILLS

English- native tongue

French- fluent

Spanish - fluent

Italian-fluent

German- basic understanding

Danish- working knowledge

Norwegian- basic understanding

Swedish- basic understanding

Creole- basic understanding

Portuguese- basic understanding

PROFESSIONAL SKILLS

Certified Aerobics instructor, Florida International University

Proficiency in Word Perfect, Microsoft Word/Excel, Various Windows Programs and library Research databases

Certificate of Completion in Interactive Metronome (coordination/planning management course)

ACHIEVEMENTS

2011 Ambassador of Commerce for Florida representing St. Lucia

2009 US Commerce Association Management/Event Planning Award

2002-2004 Miami Sea Trade Representative for the Port of Bari, Region of Puglia, Italy

2004 City of Miami Arts and Entertainment Council board member

2002 Phi Beta Kappa Award

1999 Golden Key Award nominee

1998 FIU Recipient of Who's Who Among Students in American Universities and Colleges Award (National Dean’s List)

1998-2000 Latin American Caribbean Center Scholarship Award recipient

1997-2000 Honor student, Honors College

1996-2000 Dean's list, Florida International University

February 1994 Employee of the Month, Club St. Lucia

OVERSEAS EXPERIENCE

Denmark: American Field Service (AFS) student exchange program

France: La Sorbonne, Paris, France; Exchange student studying French, Spanish, Italian and German

Barbados: Customer Service Agent, cabin crew member for CaribExpress

Trinidad: Customer Service Agent, cabin crew member for CaribExpress and BWIA

LOCAL BOARDS/ORGANIZATIONS

FIU Honors College Alumni Association Affiliate

Organization of Women in International Trade

Rotary Club International

International Business Council of Florida

Miami Beach Chamber of Commerce Global Business Access Council

Miami Beach Chamber Tourism and Hospitality Council

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