Customer Service Administrative Assistant

JEANNETTE FRANKLIN

**** ********** ***** ********, ** 30092

404-***-****• muclwy@r.postjobfree.com

STATEMENT OF QUALIFICATION

Determined individual with over seven years of face-to-face customer service and administrative assistant experiences; Several years of cashier experience with an understanding of financial concepts such as credits, debits, checks and cash handling; Ability to work independently and in a team environment; Provides exceptional customer service, excellent communication and interpersonal skills with the ability to work under pressure and handle multiple tasks; Knowledgeable of Basic Accounting principles; Proficient in Microsoft Word, Microsoft Outlook, Access, Excel, Publisher, and Power Point; Proficient in Eagles for Windows (Point-of-Sale), Delphi, and Club Dining software.

PROFESSIONAL EXPERIENCE

Front Desk Supervisor/Private Dining and Special Events Assistant November 2008 – Present

Cherokee Town and Country Club – Atlanta, GA

• Create and Manage Fitness Daily usage Reports

• Responsible for Front Desk staff training of all employees

• Manage the Swim and Fitness Director’s schedule

• Schedule Massage Therapists and Personal Trainers member appointments

• Assisted with Private Dining and Special Events for the #1 Country Club in the Nation twelve years running

• Used Delphi catering software to check availability, reserve private rooms, and record members information for private events

• Scheduled meetings for the Director and Planners of the Private Dining and Special Events office

• Used Outlook to email 40-50 members information on hosting private events daily- includes food and beverage menus, pricing, and dates

• Ensured all members event details are updated hourly for the Executive Chef and Staff

• Resolved billing discrepancies regarding private events

• Responsible for mailing all invoices and letters to members on a daily basis

• Interacted directly with the Director of Banquets in verifying members charges for events

• Responsible for archiving 2000 members event details from previous events

• Developed excel spreadsheets to record floral orders and weekly billing

• Ordered floral arrangements for private dining and yearly club events for both Club locations

• Greeted members for holiday and 50+ person club events

• Created reservations for club restaurants using club dining software

• Constructed PowerPoint presentations for the Town Club Manager

• Ordered planning, electronic, and office supplies

Administrative Assistant / Sales Associate August 2003 – June 2008 East Atlanta Village Hardware, LLC - Atlanta, GA

• Responsible for filing Receive on Account (ROA) customer’s invoices daily

• Resolved issues related to ROA customers credits, balances, and invoices

• Responsible for running end-of-month customer account statements

• Managed daily revenue reports and stored inventory into an Excel spreadsheet

• Responsible for running weekly Electronic and E-Receipt reports

• Created and typed procedures for significant Eagle for Windows functions

• Completed customer’s transactions with cash, credit card, or check effectively and efficiently using

• Point-of-sale (POS)

• Added/ Deleted/ Edited skews and Universal Pricing Codes (UPC) using Eagle for Windows

• Assigned security capabilities for employees and install computer software/upgrades for existing in-store terminals

Survey Interviewer June 2002 – January 2003

Mid-America Research, Inc. – Atlanta, GA

• Conducted, recruited, and interviewed respondents for upcoming surveys via phone or fax for Mall and/or facility

• Distributed monetary compensations for participation

Administrative Assistant (Summer Employment) June 1999 – August 1999

Atlanta Workforce Development Agency (OLMS) – Atlanta, GA

• Filed, copied, and field telephone calls for executive regional officers

• Received and directed visitors to executive’s office

• Assisted completing projects for regional officers and other office personnel

EDUCATION

A.S. Business Administration August 2007-May 2010

Georgia Perimeter College – Clarkston, GA

AFFILIATIONS

Volunteer for Hosea FEED the Homeless/Hungry November 2005 – Present

REFERENCE AVAILABLE UPON REQUEST

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