Mutual Funds Operations Associate

CYNTHIA JACKMAN

*** **** **** ****** - ********, NY 11236

Home: 718-***-**** ************@*****.*** Cell: 347-***-****

MUTUAL FUND OPERATIONS ASSOCIATE

Fund Accounting Specialist ~ Claims Specialist ~ Reconciliation Administrator

SUMMARY OF QUALIFICATIONS

• Well organized and detail oriented professional with 20 years of stable and progressive experience in mutual funds, debits, credits; journal entries, checks deposits, claims; trial balance; general ledger, and stock record.

• Knowledge of Wall Street vendors such as NSCC, FUND/SERV, Vision and Advisor Central; computer skills include MS Word, Excel and various proprietary software programs.

• In-depth knowledge of ACATS and non-ACATS transfer processing; 12b-1 commission fees and fund generated commissions; Cross-Fund Re-investments; Domestic and NRA tax withholding; Direct and Fund/SERV trading; Money Funds; Mutual Funds Dividends through Networking and non-Networking; Reconciliation; CNS Balancing; Escheatment of shares; and extensive research.

• Strong problem solving skills; Team-oriented; thrive in fast-paced environments. Record of dependability; attention to detail and ability to multi-task.

• Effective interpersonal and verbal/written communication skills; outstanding organizational and leadership skills; strong customer service skills.

• Previous experience with a leading investment bank, Oppenheimer & Co. Inc. Diverse industry experience in dividend balancing, payments, verification, reconciliation, and interfacing with transfer agents contacts to obtain dividend schedule information.

EXPERIENCE

CIBC WORLD MARKETS CORP, New York, NY 1997- 2009

Supervisor Operations Department

• Supervised a staff of four (4) in the mutual fund department; supported development of new hires through training and coaching.

• Full charge of back-end operations such as processing all mutual fund distributions; corporate actions; commission payments through Commission/SERV; in addition to reviewing reports and accounts to identify and research open/aged items.

• Corresponded with branches and conferred with co-workers to answer inquiries, discussed market fluctuations and resolved account problems.

• Prioritized problem/issues and managed time effectively.

• Supervised the record-keeping and documentation of security transactions such as purchases, sales, conversions, redemptions and payments, using computers, accounting ledgers or certificate records.

• Exercised good judgment and decision making skills both independently and collaboratively with team members and peers.

• Provided staff with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Computed holdings, dividends, interest, withholding taxes, brokerage fees, and commissions and allocated appropriate payments to customers’ accounts.

• Obtained and maintained dealer/networking agreement with various funds and transfer agents.

• Cultivated productive working relationships within the team and company, as well as externally with fund companies, transfer agents, vendors and broker dealers.

• Processed and handled diverse inquiries on account transfers including ACATS and non-ACATS transfer requests between financial institutions; mutual fund re-registrations and physical certificate processing;

• Researched and resolved dividend discrepancies in a timely manner.

• Evaluated staff job performance and conformance to regulations; discussed job performance problems with staff to identify causes and issues and to work on resolving problems.

• Recruited, interviewed and hired employees.

• Reconciled and processed Mutual Fund Omnibus Account on cash transaction settlement operations and sub-accounting; reconciled networking mutual fund differences through DST Vision by use of position files reports received from funds on a bi-monthly basis.

Accomplishments::

• Reduced mutual funds debits/credits by 75% by extensive research of unknown dividend checks upon receipt, and making necessary adjustments to customers’ accounts.

• Successfully completed project of accounts’ reclassification of year-end 1099s before deadline by team effort and dedication.

• Reduced stock record breaks by 80% by checking manual journal entries before booking.

• Recognized by Management for dedicated work ethic and productivity.

SKILLS

MS Office (Word, and Excel); Mutual Funds Databases – ADP, BTS, MFRS and MCGU

EDUCATION

Certificate, NY Institute of Finance, New York, NY, 2005

Brokers Operations and Securities Industry,

N.Y. School of Humanities - General Education Diploma – 1997

Kingsborough Community College – Accounting Course – March 2010

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