Engineer Software

Engr.Muhammad Waqas Asghar

Mobile: +966-**-******* Riyadh, Saudi Arabia. Email: *******@*******.***

EXPERIENCE SUMMARY

More than 8 years extensive working experience of local area networks, wide area networks, systems and server level support of windows as well as Linux environment. Successfully managed various remote locations at University of Hail and provided support over 200 live network nodes. Having excellent presentation & communication skills. Played the major role and lead the team in the deployment of IS0 27000 (Information Security Management system) in TCS head office. Awarded Lifetime membership of Pakistan Engineering Council PEC as a professional Engineer during 2003.

OBJECTIVE

To serve in progressive organization offering job satisfaction, a challenging work environment and vast career opportunities based on pure achievements and results.

SOFTWARE/LANGUAGES/TOOLS

Languages

& Tools

Visual Basic 6.0, Turbo C, Pres production printing software OCE, Prisma Linux, PowerPoint, Microsoft Visio, Microsoft Access, Microsoft Project, Auto Cad, Microsoft Office 2000/2003/XP/2007, Adobe Photoshop, VNC Remote

desktop tool, M daemon, Advent Manage engine service desk plus (IT Helpdesk

tool), Simple Network Management tools (Whats up Gold software) and Angry

IP scanner, MacAfee, Symantec Antivirus and Security products.

Operating

System. Windows XP/Vista/7.0, Windows NT/2000/2003/2008 Server, Linux Suse &

Ubantu-Linux.

I

EXPERIENCE

Dec 2010

Till

date

El- Seif Engineering & Contracting Company. Riyadh, Saudi Arabia.

Working as Technical Support Supervisor at the head office IT department.

Jobs & Responsibilities:

-I am managing 8 engineers team to provide 24 Hrs troubleshooting support to countrywide network nodes, Sites, Area Offices, IT Help Desk running under various types of Microsoft products such as ISA, Exchange, DHCP and Active directory, Win2000, Win20003 Server/Advance server and proxy servers.

- Oversees all help desk activities at the regional level.

-Responds to escalated help desk issues.

-Oversees the administration and maintenance of our tracking software.

-Interacts with internal clients on all levels to help resolve IT-related issues and

provides answers in a timely manner.

-Supporting an enterprise environment by diagnosing and repairing hardware,

network issues and propriety software.

-Administrating operating systems with Windows XP, Vista and Windows 7.

- Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.

-Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.

- Oversees troubleshooting, systems backups, archiving, and disaster recovery

and provides expert support when necessary.

-Works with project teams to help implement Internal Systems.

-Builds and maintains vendor relationships and manages the purchase of hardware and software products.

-Manages the purchasing of all software, hardware and other IT supplies at the regional level.

-Ensures that company assets are maintained responsibly

-Initiates and implements improvements in all areas of IT responsibility.

-Serves as main point of contact on all IT-related matters for the office assigned.

-Responds/acts on upper-management direction.

-Identifies and provides standards for gathering information for use in trend

analysis and reports information to company management.

II

Feb, 2009 till

Nov, 2010

Zulal Water Factory & MEMCO Company. Riyadh, Kingdom of Saudi

Arabia.

Worked as IT Administrator at the both companies of the group.

Jobs & Responsibilities:

-Supporting an enterprise environment by diagnosing and repairing hardware, network issues and propriety software.

-Administrating operating systems with Windows XP, Vista and Windows 7.

-Administrating Windows Server 2003/2008 & Active Directory, including Group Policy, creation and deletion of user accounts, managing access controls, and domain-structure-configuration.

-Responsible for the maintenance and monitoring of DNS, Web and Mail Servers.

-Supporting the installation, maintenance and troubleshooting of MS-Exchange & ISA-servers.

-Responsible for the testing of Windows Severs, and all other application software.

-Hands on experience of configuration and installation of dell T310 servers, dell power edge rack servers, HP Proliant servers and IBM e server series.

-Serving as Subject Matter Expert for Windows virus issues.

-Set-up PC systems and configure software/hardware to meet employee needs.

Assembled desktop computers, replaced hardware, ran network cable, and constructed network drops.

-Install and configure desktop hardware, operating systems, and software.

-Installation and management of Symantec Endpoint protection server.

-Updating Windows security patches and Symantec Endpoint security antivirus on weekly-basis.

-Provide technical support to over 10 stores across various locations by remotely using Microsoft RDP.

-Assist with the coordination and facilitate the purchase and installation of all IT

equipments and software’s.

-IT Vendor relations (creating PO's, invoice reconciliation and payments, coordinating vendor work, etc).

Dec, 2006 till

Jan, 2009

TCS Ltd. (Express and Logistics). Head office Printing Division Karachi.

Worked as Hardware and Network Support Engineer in head office (Printing department - Mail Management Solution IT Division). I was deputed to manage this division as IT incharge.

III

Jobs & Responsibilities:

- Providing day-to-day LAN & WAN support as well as administration.

- Managing smooth operation of IT data center with Suse Linux servers and

Windows servers.

- Providing IT data centers supports on various remote locations countrywide through various remote desktop & server support software’s.

- Installations and configurations of remote support tools.

- Operation of OCE high-speed continuous Vario-stream7400 continuous printers, Vario-print Cut sheet 5160 and 3110 production printers.

- Successfully managed and supported Printing Press systems for printing advertisement, books, leaflet, bills, bank statements, documents & magazines.

- Management and troubleshooting of CCTV cameras and its application.

- Established training session and workshop regarding Information Security.

- Lead the team in the deployment of IS0 27000(Information Security

Management system) in TCS head office.

Aug, 2003 till Nov,2006

TCS Ltd. (Express and Logistics) Head Office Karachi, Pakistan.

Worked as Support Engineer in Head Office Karachi for Network & TSD

departments.

Jobs & Responsibilities:

- I was managing 5 engineers team to provide 24 Hrs installing and troubleshooting support to countrywide network nodes, TCS Call-Center, TCS Express Centers, IT Help Desk running under various types of Microsoft products such as ISA, Exchange, DHCP and Active directory, Win2000, Win20003 Server/Advance server and proxy servers.

- Actively supported and managed configuration & Installation of all types of

Personal Computers, Notebooks HP Compaq, Dell, Sony vaio and IBM etc.

- Troubleshooting of all types of dot-matrix and Network Laser Jet printers.

- Trouble shooting of various DSL links and Exchange/MDaemon email countrywide on different remote data centers locations through remote software’s.

- Managing daily backups of various live and DRC Servers as well as on tapes in data center.

- Actively managed the Installation & problems of LAN-WAN & Wi-Fi devices.

- Installation of various IBM servers including Lenovo and IBM blade servers.

- Successfully managed IT procurement dept for purchasing of IT equipments.

- Successfully manage the installation and administration of Oracle 6i, 8i & 9i.

IV

EDUCA TI O N

1999

till 2003

Bachelor of Science in Computer Engineering

Sir Syed University of Engineering & Technology Karachi, Pakistan

PRO FES SIONAL T RAININGS & C OU RSES

TCS Ltd. (Express and Logistics) Head Office Karachi, Pakistan.

Extensive training and hands on experience of Oce Singapore Ltd .Press software’s, prisma & Suse Linux software.

CTTC – (Computer Training & Testing Centre Ltd. Karachi, Pakistan).

- CCNA(Cisco Certified Network Associate 7.0)

- Network Plus+

- Microsoft Windows server 2003 Network Infrastructure.(MCSE)

- Microsoft Windows XP and Windows 2003 Environment.(MCSE)

I T PROJ ECTS

• Worked at Manazel Construction Company, Riyadh KSA, from March2010-April2010 for the installation of ISA server and delta application server at their data center.

• Worked at Dehlvi Optical Industries, Riyadh KSA from Feb2009-March2010 for the installation of their domain controller, Active directory, ISA server and installation of their WAN networks.

PERS ONA L

-Fathers Name:- Muhammad Asghar

-Date of Birth:- October 08, 1980

-Marital status:- Married

STA TUS

H A V I N G A V A L I D TR A NS F ER A B L E I Q A M A / V I SA AN D S AU D I D R I VI N G L I C E NS E .

R E FE R E NC E S A ND D O C U M E N T S AR E AV A I L AB L E O N D E M A ND

V

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