SUMMARY

Highly motivated manager with well developed critical thinking and problem solving skills. Demonstrated abilities to prioritize workload and multi-task effectively and accurately to assure efficient multi-account operations. Excellent oral and written communication skills drive both team and individual performance.

- Extensive knowledge of Microsoft Office Applications, including Word, Excel, Power Point and Visio

- Broad knowledge and experience with Tachyon, Kronos, Time & Attendance, and other workflow management tools

- Experience with contract (SOW & MSA) writing and negotiating

- Experience with new client proposals and account consultations

- Wide-range experience with legal Table of Authorities, Table of Contents, Pleadings, Transcription, and other court documents

- Detailed experience drafting and documenting processes and procedures

- Extensive knowledge developing and implementing proven-successful training processes

EDUCATION

MASTER OF BUSINESS ADMINISTRATION To Be Conferred May 2014

Emphasis in Executive Management

University of Mary, Fargo, ND

BACHELOR OF SCIENCE Graduated May 2010

Degree in Criminal Justice, Minor in Psychology

North Dakota State University, Fargo, ND

EMPLOYMENT

WORKFLOW COORDINATOR July 2012-present

Integreon Managed Solutions, Fargo, ND

Communicates with attorneys, paralegals, and secretaries regarding Document Processing needs

Intakes project requests, determines customer needs, negotiates deadlines

Utilizes proprietary workflow management tool (Tachyon) to project manage and coordinate on-site and off-site operators to complete Word processing

Accountable for quality, efficiency and billability, as a team member and individual

ASSOCIATE MANAGER April 2011 – July 2012

Integreon Managed Solutions, Fargo, ND

Managed up to 10 global accounts, up to 50 staff providing services 24/7/365

Developed highly-successful and profitable teams with 200% growth in 9 months

Relationship holder between Integreon and firm liaisons with consistent excellent feedback

Involved in contract writing, proposing, consulting, and negotiating

Involved in Request for Proposal (RFP) writing for potential clients

Cooperated and coordinated with Integreon Sales team in selling services to new and existing clients

Comprised and analyzed all account metrics and reported to Senior Management and Clients

Project Managed mid-size, short-term projects for Clients and company

Involved in all interviewing, hiring, and firing of staff

Developed highly successful Training Plans for new hires

Involved in training and development of each associate

Completed and delivered semi-annual performance reviews

Trained in 34 hard skill and soft skills courses, including: Microsoft Office, Visio, Word Perfect, Root Cause Analysis, Data Mining, and Conflict Resolution

Took a step down in July 2012 to pursue Masters Degree

CONNECTED DIGITAL SOLUTIONS LEAD September 2010 – May 2011

Best Buy, Fargo, ND

Developed new department as a Corporate pilot store

Top performer in District

Hired and managed new team of four

Developed objectives and team mission

Developed and implemented team-wide and store-wide training plans

Analyzed and assessed store performance metrics

Accountable for profitability and team performance

VALLEY GREEN TEAM LEADER May 2010 - August 2010

City of Fargo Forestry Department, Fargo, ND

Managed team of four juvenile delinquents in City Beautification Project

Provided weekly reports of team performance in Cass County Court

Mentored and developed individuals to success

Temporary summer position

INTERNSHIPS

CASS COUNTY STATE’S ATTORNEY INTERN September 2009 - May 2010

Cass County State’s Attorneys Office, Fargo, ND

Provided administrative assistance for State and Assistant State’s Attorneys

Learned and executed Court filing system

Assisted Assistant State’s Attorneys Cherie Clark and Tanya Johnson Martinez in multiple cases

Provided administrative support to secretaries and paralegals

ACTIVITIES

Society of Collegiate Scholars, NDSU 2007-2010

Criminal Justice Club Events Coordinator, NDSU 2008-2010

College of Arts, Humanities and Social Science Ambassador, NDSU 2009-2010

Associate Justice on Student Government Court, NDSU 2009-2010

Board Member for Safe Communities Coalition of Cass County, NDSU 2009-2010

REFERENCES

Available upon request

Contact this candidate