Customer Service Manager

Thomas Allen *** Waverland Court Waverly, MN ***** 763-***-****

Objective To obtain a position that will utilize my skills, while learning new skills, to create a successful work environment and earn profits for the company.

Experience 2011-present Empire Today Eagan, MN

Install Manager/Customer Service Rep

Leader of the installation sub-contractors (roughly 40 individual installers)

Organize daily schedule and needed labor for all installation jobs throughout the metro area

Review of sub-contractors submittals for pay and distribution of all sub-contractors paychecks

Handle all customer service calls and in home visits for service and install issues

Oversee the Warehouse and all materials received and distributed out

Manage direct reports and set all guidelines for daily and monthly requirements

2008-2011 Groom Construction Salem, MA

General Contractor/On-Site Super/Carpenter

Lead installer of fixtures, signage, carpentry, and flooring in open remodels of big box stores throughout the nation

Handled and controlled travel, cost, materials, sub-contractors (1 to 5)

Weekly reports sent via email with pictures, cost, spending expenses, issues/resolution and general info

Organized daily schedule and needed labor on out of town jobs

2007-2008 Affordable Granite and Stone Plymouth, MN

Installer/Restoration Technician/Public Relations

Gather jobs and check production on product

Handle onsite repairs and polishing

Track quality and report to supervisors on all issues in daily reports

Improve service and installation time while cutting cost not quality.

Professional

Development 1991-2007 Exactfloors Fort Worth, TX

Owner/Installer/Sub-Contractor

Assisted in bringing Sterling Floors from $250,000 profit a year to $1.2 million in one year

Brought NAS Flooring from the negative to positive in six months (profit of 150,000 that year)

Jobs range from big box retail (Best Buy, Border Bookstores), restaurants (Fox and Hound Bar and Grill, Chili’s), hospitals (OR’s, ICU’s), national/state (FBI offices, military bases)

Management of laborers, pier diem/salary, time, expenses, and material costs

Travel nationwide while training new/expansion crews

Residential and commercial work, experience with open remodel work on big box retail and phased work over periods of time

Worked well as a team player to create a great work atmosphere.

Assisted in creating a nightly scope of work that helped to create a smooth work flow for different teams that worked on multiple areas

Trained in NEW CS4 Design software (Adobe Photoshop, Illustrator, In Design, Google Sketch-up, & ECT.)

Proficient in Microsoft Office software system

OSHA Trained Safety, Safety Coordinator, First Response trained

Summary Proven leader with demonstrated achiever in managing, supervising, training and handling multiple projects at one time

Great at sales, customer service, and/or public relations- a proven people person

Handling all aspects of the contract from bidding to final payments

Problem solver in completing the project on or before set date with proven track record of issue resolution

Researcher to find the tools and product to complete projects

Arranger in the ability to handle multiple tasks (travel, food, lodging, employees, & materials) individually or as a team

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