Human Resources Software
Resume:
Scott Palm
Queensbury, NY *2804
*********@*****.***
Project Management - Data Conversion - Report Writing
Training - Documentation Specialist
Software Experience
• Crystal Reports
• Microsoft Excel, Access, Power Point, Word
• WinCap Financial Management Software, proprietary software supplied to NY schools and BOCES
Work Experience
Capital Computer Associates, Inc. - 2003-2011
Software Support Specialist
• Project Management - managed multiple/concurrent projects, 1 day to 1 year in duration
• Designed and developed project implementation plans, including conversion timelines and client training schedules
• Asses and develop solutions for client goals and problems
• Coordinated all activities between programming, technology and support departments necessary for project completion
• Developed and deployed client specific documentation
• Provided continued primary support after implementation until clients were ready for general support service
• Collaborated with third party software and business entities associated with client conversion projects
• Staff Development - developed and deployed internal staff training programs and materials
o Fully responsible for creation and maintenance for the Human Resources and Payroll divisions
o Provided guidance and assistance for the other division, Accounting/Financial Management
o Developed and deployed both written and online standardized training documents
o Developed and maintained PowerPoint presentations and webinars
o Developed and conducted staff training as applied to the software and to the interaction and professionalism with our clients
• Report Writing – handled all Crystal Reports creation and maintenance
• Created custom ad hoc reports and modified canned reports that were integrated with our proprietary software
• Provided training for end users and internal staff in custom CRW report creation and proprietary methods
• Provided training to internal staff for data extraction and file conversions, including FoxPro Where Clauses and Excel formulas
• Created specifications for new product features and upgrades to our system, for both function and interface design
• Developed and directed software testing guidelines and release notes
• Provide a source of knowledge and direction for Payroll and Human Resources divisions
Northeastern Data Processing, Inc. - 2001-2002
Technical Support Staff
• Created custom Crystal Reports for clients and for internal needs
• Managed Data conversions for new clients
• Trained new and existing clients with our software and Crystal Reports
• Provided software support for remote clients
Education
SUNY Adirondack - Business Administration, A.A.S.
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