Ophthalmology Administrator
Resume:
Raymond Thompson
Sylvania, OH 43560
***********@***.***
SUMMARY OF EXPERIENCE:
• Administrative and retail management of 7 offices with gross annual revenue of $15,000,000
• Facilities management for 7 offices, ASC and LASIK surgery center
• Marketing plan development and outcomes tracking
• Managed 10 direct reports and 150 FTE’s collectively
• Contract negotiation and implementation
• Client network management
• Supervise centralized call center processing 1500 calls per day
• Manage direct mail marketing department processing more than 12,000 pieces per week
• Administer OSHA program
• Payroll preparation and accounting (Peachtree and Quickbooks Pro)
• Computer literate with a wide variety of programs, spreadsheets and database management software
MAJOR ACHIEVEMENTS:
• Led team achieving strongest growth in company history; increasing reimbursements per encounter
• Increased annual visits by 11% two consecutive years while reducing patient wait time
• Project manager for three separate facility construction sites including an ASC build out
• Oversight for installation of new computer and EMR system and training of 150 employees
• Compliance officer for nine separate profit centers
• Established and directed profitably, three (previously non-existent) departments
• Implemented comprehensive policy and procedure manual for five tier, vertically integrated corporation
• Co-authored three published research articles in Annals of Ophthalmology
• Owner of personal business providing a variety of medical services and personnel training
• Proven leadership by example
PROFESSIONAL BACKGROUND:
2000 – Present Toledo LASIK & Cataract Center and Physiology Wellness Center, Toledo, OH
Practice Administrator
• Direct daily operations for state of the art LASIK/cataract and wellness medical practice – budgeting, strategic planning and reporting, payroll, accounting preparation, multi-level marketing strategies and personnel management
• Coordinate activities for 3 separate corporations; directing schedules for physicians and staff
• Combined revenue responsibility in excess of $5,000,000
• Position reports directly to the president and medical director
1997 – 2000 Optivue Eye Care, Oregon, OH
Operations Manager
• Responsible for management and revenue enhancement of 8 profit centers in 7 separate locations
• Member of Executive Operations Committee – strategic planning, budget, benchmarking, cost analysis, process reengineering, problem solving and team development skills
• Facilities management for 7 separate sites
• Areas of control – director of 8 store managers, retail sales, customer flow, product delivery time, purchasing, staffing, training, materials fabrication and company-wide scheduling
• Position reported to Director of Operations and President/Medical Director
1989 – 1997 Coburn Clinic, Dearborn, MI
Director of Ophthalmic Photography
• Established and directed medical photographic studies department
• Revenue tracking and accounting preparation
• Patient flow and utilization review, reported directly to president of company
• Technical oversight of billing operations to ensure proper terminology and coding
• Purchase and maintain equipment and medical service contracts
• Research and clinical validation of proprietary software for determining surgical outcomes
• Clinical and surgical technical support specialist
1986-1989 Michigan Eyecare Institute, Southfield, MI
Coordinator of Ophthalmic Photography
• Developed and directed ophthalmic photography department consisting of four employees
• Implemented electrophysiology department, supervised and trained staff
• Cost analysis and program revenue breakdown for multi-site facility
• Marketing and public relations through a wide variety of community outreach services
• Oversight of contact lens program
• Equipment maintenance, facilities management and services contract negotiation
• Clinical and surgical technical support specialist
EDUCATION:
1996 Central Michigan University, Mt. Pleasant, MI
Bachelor of Science, Administration
TRAINING:
• Certified Retinal Angiographer 1991: Ophthalmic Photographers Society, Philadelphia, PA
• Certified Ophthalmic Technician 1987: JCAHPO, St. Paul, MN
• Certified Operating Room Technician 1981: Naval O.R. Technician School, Oakland, CA
• Certified Ophthalmic Assistant 1980: Naval Ophthalmic Technician School, San Diego, CA
• Certified Emergency Medical Technician 1980: National Registry of EMT’s, Washington D.C.
ASSOCIATIONS:
• Member, American Society of Ophthalmic Administrators, Fairfax, VA
• Member, Professional Association of Health Care Office Managers, Pensacola, FL
• Member, AAO Executives, San Francisco, CA
PERSONAL DETAILS:
• Hard working and dedicated employee who works well in team oriented environment
• Stable personal and family life
• Active church member
• Enjoy many outdoor recreational activities
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