Customer Service Manager
Resume:
804-***-**** mtygv3@r.postjobfree.com
PATRICIA MORTON
OBJECTIVE To obtain a position utilizing strong customer service skills.
EMPLOYMENT
December 2010-to February 2011 SunTrust Mortgage Inc.,
Richmond , VA •Custodial Auditor
Certify that all finance accounts reflect the terms listed in the property’s security instrument, lender’s promissory note, and title policy.
Review finance computations for loan balance, and principal & interest payment accuracy. Ensure that all re-payment terms and conditions: Federal Reserve index, maximum rate cap, interest margin, loan maturity date, etc. are comprehensible and legible on all financing notes.
Jan 2006 to July 2010 Kiwi Child Development, Ashland, VA
Owner/Provider
Licensed Childcare services in my home for children ages 6 weeks to 12 years of age. Understanding the varying capabilities, interests, needs and problems of children in care. Focusing on early childhood development. Prepared accounting ledgers for income, daily enrollment and daycare supplies. Prepared end of year income statements to parents and business tax return
May 2003 to Oct 2005 Encore Credit Corp., Glen Allen, VA
Account Manager
Liaison between internal operations, Brokers, and Account executives relative to operational issues and processes of mortgage loans. Focus on delivery of high quality customer service and aggressive, pro-active management on their loan pipeline. Responsible for clearing conditions to prepare the loan for closing.
Sept. 1998 to May 2003 Saxon Mortgage Corp., Glen Allen, VA
Account Manager
Ensure accurate data of mortgage loans are inputted into the system. Provide strong customer service to customer and internal staff. Clear conditions to prepare the mortgage loan for closing.
Sept. 1997 to Sept 1998 AMF Bowling, Richmond, VA
Customer Service Representative
Received incoming calls for ordering/selling of bowling products to the public, vendors and bowling alleys for the Continental U.S. Processed orders using the companies on-line database system. Updated vendors and bowling alleys with complex changes in company policies.
EDUCATION
Jan. 1989-Dec. 1989 ECPI Richmond, VA
Associate Degree/Word Processing and Office Technology
Aug. 1981- May 1983 Virginia Union University Richmond, VA
Political Science, Criminal Law and United States History and Legislation
SKILLS___________________________________________
Microsoft Windows, 98, XP, Vista
Typing: 40 wpm
Rholm Telephone Answering System
Motorola HT600 Radio
Strong negotiation and interpersonal skills
Ability to learn computer programs quickly
REFERENCES______________________________________
Available upon request.
Contact this candidate