Sales Customer Service
Resume:
Valerie M. Fisher
Atlanta, GA 30329
Professional Objective
Leadership role as Manager of Administration, Senior Project Coordinator,
or Director of Personnel Development and Training.
Summary
Over 3 years of administration, and training in the banking, mortgage finance. Demonstrated record of success enhancing efficiency, increasing productivity, and generating profit and revenue.
Functional Strengths
Practical business approach to modify and enhance workflow processes. Standardize and implement policies, procedures, and regulatory guidelines. Coordinator of personnel, resources, and equipment in time-critical situations. Resolve conflicts while maintaining positive internal/external relationships. Able to build internal cooperation and ownership of organizational goals.
Career History
E.A Renfroe-State Farm April 2011-Current
Independent Adjuster
U.S Catastrophe Locations (Fultondale AL, Myrtle Beach NC, Beaver Creek OH, Chicago IL, New York State)
Provide insured customers with accurate Claim information.
Responsible for Estimates.
Resolve customer complaints/issues promptly and effectively.
SOUTHWEST AIRLINES FEDERAL CREDIT UNION Jan 2010-May 2010
FINANCIAL SERVICE OFFICER (Call Center)
DALLAS, TX
Support sales activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. Will be accountable for meeting individual sales goals.
Turn service transactions into sales/referral opportunities.
CITIBANK, Jan 2008-Jan 2010
Odessa, TX
Personal Banker
Coordinated problem resolution strategies to improve procedures, systems and staffing.
Support sales activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc. Turn service transactions into sales/referral opportunities. Provide exceptional service delivery to our internal and external customers in every customer interaction.
Achieve personal production goals by expanding existing relationships and acquiring new relationships.
Teller Level 2
Provide customers with superior service while performing transactions and maximizing cross-sell opportunities. Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures. Resolve account service issues and respond to customer inquiries promptly and effectively. Reviewed, adjusted and prepared all final draft documentation according to protocol.
Training, Credentials, and Achievements
University of Phoenix – Business degree in progress
Texas All Lines License 1734088
Certified Claims Adjuster
MACARTHUR H.S Diploma 2003-2007
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