Customer Service High School
Resume:
Mrs. Richina S. Simmons
****Creste Ln.
Decatur GA 30035
*******.*******@*****.***
Skills:
Customer Service:
• Assisted customers with key consumers information and directional guidance
• Assisted customers with special purchases, such as gift certificates, or other specialty products
• Maintained positive attitude and resolved concerns expressed by upset or angry customers
Communication Skills:
• Friendly demeanor with pleasant speaking voice and manner
• Greeted customers politely and professionally both on telephone and in person
• Took messages precisely; made certain each message was directly and accurately delivered
Office Support Skills:
• Handled multiple telephone line systems
• Managed office supply inventory
• Organized filing systems
• Accurately filed documents for efficient retrieval
Strong Work Ethic:
• Willing and eager to go the extra mile to get the job done right the first time
• Developed strong understanding of industry protocols and what information to share with
customers
• Exercised discretion and tact
Work Experience:
@Home Customer Service Rep. : TeleTech, Decatur GA,
(Englewood Colorado) 07/25/2011 – 11/12/2011
10/2010-01/2011(temp)
Receptionist: A&H Styling Salon Charleston, SC 2005-2007
Customer Service
Representative: OSI Charleston, SC 2002
Education:
Garrett Academy of Technology High School Diploma May 1996
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