Customer Service Manager

KENNETH C. CARTER

**** ******* ****** 702-***-****

Las Vegas, Nevada 89148 *************@*****.***

Dear Sir or Madam:

In the interest of establishing employment with your organization, I have enclosed my Resume for your review and consideration.

Definitive details of my over 22 years in positions requiring excellent Management, Sales, Marketing, Customer Service and Public Relations skills are specifically revealed as they apply relative to the demands required in a position with your Company. I feel my abilities will not only allow me to meet the challenges presented in a position, but also to become an asset to your firm.

I would appreciate your review of my Resume. If a position needing a professional with my qualifications is currently available, or if you anticipate an opening in the near future, I would welcome a personal interview. Please feel free to contact me any time at the above number.

I am available at your convenience.

Thank you for your time, consideration and forthcoming response.

Sincerely,

Kenneth C. Carter

Enclosure

PROFESSIONAL OBJECTIVE

To pursue a career with an organization that will utilize my expertise in MANAGEMENT, SUPERVISION, SALES, & CUSTOMER SERVICE to benefit mutual success.

SUMMARY OF QUALIFICATIONS

~ Loyal professional with over 22 years specializing in the Restaurant Industry, including over

17 years in RESTAURANT MANAGEMENT, SUPERVISION & ADMINISTRATION.

~ Motivated Team-Player with proficient OPERATIONS MANAGEMENT & ADMINISTRATION abilities:

* Developing Strategic Plans & Procedures

* Staffing, Training, Scheduling, Evaluating & Supervising Personnel

* Ordering & Purchasing

* Maintaining Inventory, Quality & Safety Controls

* Preparing Accurate Documentation & Reports

* Overseeing Daily Operations

* Working Well Under Pressure Of Multi-Tasks & Workloads

~ Proven SALES, CUSTOMER SERVICE & PUBLIC RELATIONS skills:

* Developing, Servicing & Maintaining New & Referral Clientele

* Marketing, Selling & Upselling Products & Services

* Interacting Professionally With VIP’s, General Public & Peers

* Troubleshooting & Problem Solving

* Dedicated To Excellence & Customer Satisfaction, Retention & Referrals

~ Computer Literate: MICROS & NCR POS Systems; Windows 7, Microsoft Word, PowerPoint, Excel, Lotus, WordPerfect & Internet Software.

LICENSES / CERTIFICATIONS

* Sommelier Certification: Lifetime

* CPR/Basic First Aid Certification: Active

* Bondable: Active Nevada Health & TAM Cards; Inactive Sheriff Card

EDUCATIONAL BACKGROUND

Specialty Training:

Ruth’s Chris Steakhouse, CO, FL, CA & NV

Management Training Program (Team Building, Diversity, Budgets & Cost Controls); Customer Service Excellence; Nick Saban Motivational Seminar; Sommelier & CPR Certifications; Continuous Fine Wines, Champagnes & Liquor Product Knowledge & Service Training; MICROS & NCR POS Systems; OSHA & HazMat Regulations; Sexual Harassment Awareness; Americans With Disabilities & Family Medical Leave Acts.

Western High School, Las Vegas, Nevada

Graduate

PROFESSIONAL EXPERIENCE

1989 - Present RUTH’S CHRIS STEAKHOUSE - Las Vegas, Nevada

GENERAL MANAGER (10/00 – 2/11)

Total responsibility for management, administration and daily operation of extremely High-Volume Fine Dining Restaurant featuring Bar/Lounge, Live Entertainment and Banquets for up to 150 people, answering directly to franchise owner, including: Reviewing and monitoring Profit & Loss Statements; Interviewing, hiring/firing, training, scheduling, assigning job duties, giving written evaluations and supervising up to 55 employees to include Assistant Floor and Assistant Managers, Kitchen Managers, Hostesses, Wait and Bus Staff, Bartenders, Maintenance and Special Event Security Personnel; Booking and coordinating special events to include live bands and DJ’s; Researching, awarding contract, negotiating prices, ordering, purchasing and maintaining wine, liquor and beer inventory; Reviewing and authorizing all kitchen equipment supply orders; Troubleshooting and resolving both customer and employees issues; Operating and balancing MICROS and NCR Point-Of-Sale Computers; Preparing Nightly Sales, Menu Item Change, Incident, Accident and Customer Complaint Reports.

Accomplishments: Created Wine Lists that won Wine Spectator “Awards of Excellence” for 6 consecutive years as well as “Best Of Excellence Awards” for last 4 years; Personally provided service to Las Vegas Former Governor Kenny Guinn, Mayor Oscar Goodman, Congressman Bilbrey, Musicians Jewel, Lee Ann Rhimes, Snoop Dog, Tom Jones and Frank Sinatra, Actors Jamie Fox, Denzel Washington, David Duchouney, Gillian Anderson and Eddie Murphy, Magic Johnson, Floyd Mayweather and numerous other VIP’s, celebrities and politicians;

Maintained “Perfect Attendance Record” throughout tenure.

ASSISTANT FLOOR MANAGER (10/97 - 10/00)

Promoted again and given direct responsibility for exemplary customer service and front-of-the house operations including: Staffing, evaluating and supervising 30 Bartenders, Barbacks, Back Waiters, Bus Persons, Servers and Hostesses; Greeting, seating, recommending and upselling entrees, fine wines, champagnes, liquors and beverages as well as providing tableside service for VIP’s, celebrities and events for up to 60 people; Resolving employee and customer issues; Operating and balancing

cash registers; Processing bank deposits; Opening and closing facility.

KITCHEN MANAGER (6/94 - 6/97)

Promoted and transferred to help open as well as maintain Back-Of-The-House Kitchen Operations for new extremely High-Volume Location featuring Bar/Lounge, Live Entertainment and Special Events for up to 150 people including: Staffing, training, scheduling and supervising up to 18 Line, Broiler and Pantry Cooks, Kitchen Helpers and Assistant Kitchen Manager; Creating food specials and costing late night menus; Researching vendors, awarding contracts, ordering, purchasing and maintaining janitorial, plates, silverware, dairy, produce, meat, fish and other inventory and supplies; Reviewing and authorizing all purchase orders and price schedules; Controlling and overseeing food preparation and presentation including meat cutting and presentation; Troubleshooting and resolving customers complaints; Utilizing computers with Windows, Microsoft Word, Excel, PowerPoint, Lotus and WordPerfect Software to input inventory data, print menus and generate Incident,

Accident and Complaint Reports.

Continue on overleaf.....

PROFESSIONAL EXPERIENCE

(1989-Present) RUTH’S CHRIS STEAKHOUSE (Cont’d)

BACK WAITER (10/89 - 6/94)

Began tenure as Bus Person and promoted within 6 months as Back Waiter for 290-Capacity High-Volume Outlet, the “Busiest Ruth’s Chris Outlet” in country, with duties that included: Utilizing MICROS POS System to access food orders; Inspecting entrees to ensure strict adherence to food preparation and presentation policies; Serving entrees and beverages; Troubleshooting and resolving complaints; Training 7 new Back Waiters.

REFERENCES AVAILABLE UPON REQUEST.

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