Customer Service Administrative Assistant

KRISTINA SARNECKE 708-***-****

** **** ***** *******@*****.***

Northlake, IL 60164

PROFILE

A highly talented and accomplished professional with extensive skills and experience in records management, scheduling, governmental regulation compliance, deposition coordination, dictation, report writing, and database applications. Possess excellent leadership and communication skills. Adapt quickly to new technologies and experiences. Passionate about exceptional customer service and locating missing documentation. Proficient with a vast array of word processing and spreadsheet software including Microsoft Office products and similar technologies.

SKILLS

Word Perfect, Microsoft Word, Excel, PowerPoint, Planning and Scheduling, Written Communication, Customer Service, Interdepartmental Coordination, Internet Research, Telephone Reception, Transcription, Purchasing, 65 wpm Typing Speed

EDUCATION

Illinois State University – Bloomington, IL September 2006 – January 2008

Education – Family Consumer Sciences GPA: 3.5

Honor Society Member

EXPERIENCE

Record Copy Services – Chicago, IL February 2009 – Present

Administration and Customer Representative

Interfaced with various departments to obtain records from hospitals, government agencies, attorneys, and private parties nationwide.

Prepared and issued HIPPA compliant subpoenas.

Located appropriate registered agents and clients aided by governmental databases.

Communicated with government, attorney, and hospitals regarding subpoenas, records, and documents.

Executed records management including database management.

Implemented filing procedures and maintain records.

Performed dictation and provided administrative/secretarial support including answering telephones, resolving inquiries from staff and customers.

Operated various office equipment including copiers, fax machines, and personal computers.

Paul Borg Construction Company – Chicago, IL June 2007 – August 2007

Administrative Assistant

Scheduled and coordinated meetings and appointments for supervisors.

Composed draft correspondence from dictation, verbal direction for project managers and supervisors.

Provide administrative/secretarial support such as answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.

Coordinate with various staff for operational support activities including assisting the controller with accounting, budgeting, invoice and expense reconciliations, ordering and receiving supplies, W-9’s, and tracking certificates of insurances.

Sorted, collated and delivered mail to various departments, including the distribution of inter-office mail.

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