Sr. SAP QA ANALYST

Professional Summary:

 *+ years of experience in Order Management.

 Actively participated in various phases of program to the processing of orders to a Sales agent in maintenance and support

 Request processing and routine upkeep of the business

 Expertise domain on retail business

 Extensive experience in processing of orders to a Sales agent

 Ability to work independently, in resolving complex issues.

 Interact with the clients.

 Coordination between customer/client and Group personnel.

 Having Good Communication Skills, Presentation Skills, and Analytical Skills with a quest and zeal to learn new technologies and undertake challenging tasks.

 Self learning attitude, sense of responsibility and dynamic team player.

Experience Summary:

• As a Senior Process Associate - Hewlett-Packard India Pvt. Ltd. Bangalore from Jan 2007 to May 2010.

Education:

 M.BA* specialized in (Operations)

 B.Sc in Computer Science – from Sri Krishna Devaraya University, passed with distinction (83%) , Kurnool.

Technology Exposure:

Operating System Windows 9x/NT/2000/XP, UNIX

Databases Ms-Access, Sql Server

Languages C, C++

GUI Visual Basic 6.0

MS Office MS-Word, Ms-Excel, PowerPoint

Working ON SAP –SD End User

Achievements at Hewlett-Packard:

• VALUE Awards: Value Added things for the process

• Zero defect Awards- persistently for the last 3 quarters

• Performance Awards

Project: Check List

Project Description:

A New tool as been implemented for Order management team to maintain 100% accuracy in the process.

Environment : VBA

Roles and Responsibilities:

• Working on SAP R/3 to book the orders which we receive from customer.

• Handling Backlog management , query management , changes & cancellations on orders

• Based on the number of products sold a certain % of Discount will be provided to the sales agent by the company on submission of the relevant sales documents

• Handle Internal and External Escalated Customer issues.

• Coordinating within the team and the owner ship in updating the Daily Dashboard for the smooth workflow.

• Maintaining and reporting SATAT for the team on a daily basis and updating the counterparts on the same.

• Providing Customer support by attending Client meeting and explaining the work procedure.

• Quality Check of requests processed in terms of Accuracy, timeliness, request fulfillment, defect, target and specification limits.

• Subject Matter Expert for the role Order processing, changes and cancellations and Backlog sending to the Partners.

• Measurement of process specification in terms of its effectiveness and efficiency.

• Ensure the requests processed on Time to maintain good service levels.

Accomplishments/Process Improvement

• Provided support to the team, ensuring all the requests and service objectives were met.

• Problem solving and providing detailed information on work procedure.

• Assisted in the development of new procedures and updates.

• Prepared processed requests reports for the team.

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