Engineer Sales

John A. Hairston, Jr.

**** ********* **** ***# ***

Atlanta, Georgia, 30329

Cell 404-***-**** ● *.**********@*****.***

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Professional Experience

Support Analyst

Radiant Systems, Incorporated (Alpharetta, GA)

February 2010 – present

• Solve point-of-sale (POS) related issue(s), POS systems upgrades and Back Office upgrades

• Initiate SQL queries and scripts

• Launched database upgrades and backups, configured automated maintenance schedules

• Optimize server 2003 performance, Schedule tasks

• Manage accuracy of POS software, hardware & related assets

• Research network specific issues, for example, hardware, media, and ports

• Configure IP settings for wired and wireless hardware via telnet

• Event monitoring on a continual basis

Support Services Engineer

Network Services plus, Incorporated (Roswell, GA)

August 2007 – February 2008

• Maintained networks using the following tools ipconfig, netstat, ping, and tracert

• Server support, for example, disk space issues (monitor disk usage), and services problems

• Administered virus protection software updates (Norton Antivirus and MacAfee), thus, safeguarding company resources (Windows XP)

• Video on-demand resolution for small to large hotel chains. In addition, resolved issues with PDA handsets

Operation Systems IT Support

Citizens Financial Group, Incorporated (Atlanta, GA)

September 2005–August 2007

• Provided ongoing support to a high-volume merchant base in connection with the technical operations of their point-of-sale terminal (POS)

• Demonstrated strong follow-up skills and show aptitude to learn and understand new custom applications. POS terminals supported Trans 330, T7P/T77/T7Plus, and Omni 3200/3750/570

• Performed full downloads, Partial downloads (on POS terminals) and answered how-to questions, for example, batching out the POS terminal, voids sales, and refunds. In addition, troubleshoot printer issues and printer paper issues

IT Support Center Technician Level II

Progressive Insurance Company (Mayfield, OH)

October 1999 – March 2005

• Charged with increased support responsibility; served as second level point of contact to internal and external users for systems related issues. (Remedy and Service Center)

• Assisted end users with manipulation and retrieval of entire databases, for example, database replication

• Assisted (claims representatives) with priority requests on batch jobs through the Mainframe.

• Trained to recognized social engineering attacks

TECHNICAL ABILITIES

CompTIA (A+ hardware certified Network+ certification)

Basic SQL 2008 Server knowledge (Select, Insert, Update, Delete)

Server backups/ Server manipulation 3 year

Tape Backups (Disaster Recovery) 3 years

Active Directory 2 years

Understanding of Systems Development Life Cycle (SDLC) 2 year

Knowledge of Project Management concepts and principles 1 year

Remote Desktop/VNC 2 years

System Health Checks (monitoring alerts)

Ability to prioritize and complete tasks in a high-pressure environment and make sound decisions

EDUCATION

University of Phoenix – Phoenix, AZ

The Bachelor of Science in Management (completed)

June 2009- September 2010

Axia College of University of Phoenix – Phoenix, AZ

Associate Degree in Information Technology (completed)

May 2009

The Ohio State University - Columbus, OH

Completed various courses in the field of economics

September 1990-1996

References Available Upon Request

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