BERTY MOURAD EDWARD Cell: 416-***-**** – +2-010*******

mswe86@r.postjobfree.com 19, 261, street New Maadi - Cairo - EGYPT

OBJECTIVE

To be a part of a hi-tech leading edge automotive company as a mechanical engineer.

SUMMARY OF SKILLS

• Strong knowledge and experience as a workshop & warranty engineer in large multinational automotive companies.

• Energetic self-starter with over 9 years of hands on experience within the automotive sector.

• Proactive track-record; Coordinating with other departments to ensure optimal loading of the workshop and to increase service productivity.

• Excellent communication, interpersonal, organizational and leadership skills.

• Experienced with handling quality and warranty concerns for my clients original sold equipment components.

• Delegates and monitors work to meet tight deadlines

• Excellent problem solving skills with demonstrated ability to promote a positive work environment.

• Dedicated, hardworking individual with the intercommunication skills to work at all levels

of the organization.

CORE COMPETENCIES

Product and sales Development Team leader Strong Analytical Skills

Decisive Leader Developing Customers’ Relationships Creative Problem Solver

PROFESSIONAL EXPERIENCE

SHARE HOLDER & GENERAL MANAGER FOR AUTOALPHA SERVICE CENTER, EGYPT

(AN AUTHORIZED DEALER FOR HYUNDAI CARS) Jun. 2008 – till now

• Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).

• Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.

• Effectively communicating on a weekly basis to review departmental forecasts and ensure consistency with annual projections.

• Paying close attention to daily operations, recommending and creating improved courses of action where necessary.

• Explaining the policies and procedures of the company to all employees and following up with employees to ensure that these issues are understood and followed.

• Providing company management with weekly reports on the financial condition of the company.

• Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management and company owners.

• Coordinating with the business/administrative office to ensure that records and analysis are correctly maintained.

• Creating a good working relationship with lending institutions and manufacturer personnel and maintaining these relationships.

• Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.

• Overseeing the hiring and training of all department managers.

• Maintaining an enthusiastic attitude to build positive employee attitudes and morale.

• Overseeing and maintaining compensation plans for all employees.

• Creating cost-effective advertising programs and merchandising strategies for the dealership.

• Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints

WORKSHOP ENGINEER & ASSISTANT WORKSHOP MANAGER - KIA MOTORS, EGYPT

Mar. 2006 – Jun. 2008

• Ensuring proper maintenance and repair of customers’ vehicles in accordance with planned program

• Ensuring proper maintenance of facility and equipment for reliable working condition in accordance with planned program

• Identify and rectify repetitive problems and report them as per company's procedure

• Pays periodic and regular visits to customers regardless of complains.

• Monitors and develop maintenance staff

• Ensures prompt repair for breakdowns, while the repair work does not disrupt the Operations.

• Ensures planning, scheduling, as well as unscheduled repairs are carried out efficiently and cost effectively

WORKSHOP & WARRANTY ENGINEER – VOLKSWAGEN & AUDI CO. EGYPT

Mar. 2004 – Mar. 2006

Working as service advisor engineer for about 10 month, and then working as a workshop Engineer, responsible for:

• Ensures proper maintenance and repair of customers’ vehicles in accordance with planned programs

• Ensures proper maintenance of facility and equipment for reliable working condition in accordance with planned program

• Identify and rectify repetitive problems and report them as per company's procedure

• Pays periodic and regular visits to customers regardless of complains.

• Monitors and develop maintenance staff

• Ensures prompt repair for breakdowns, while the repair work does not disrupt the Operations.

• Ensures planning, scheduling, as well as unscheduled repairs are carried out efficiently and cost effectively

Upgrading my position in April 2005 to warranty engineer and after sales manager assistance

• Diagnose the failure part

• Take the accurate and non accurate technical data for the failure part

• Make the warranty claim and send it to the head office in Germany to take the approval

and change the damage part

• Send technical reports for the head office in case of good will cases

BERTY MOURAD EDWARD Cell: +2-014******* – +2-010*******

mswe86@r.postjobfree.com 19, 261, street New Maadi - Cairo - EGYPT

PROFESSIONAL EXPERIENCE (cont’d)

MECHANICAL ENGINEER - MAGTEC COMPANY, EGYPT 2003-2004

• Responsible for all maintenance for heavy tracks and all equipments in the site

• Making the maintenance schedule for all equipments in the site

• Supervising the mechanic technician who maintains the equipment in the site

• Put an estimation cost for the maintains of the equipment

EDUCATION and CERTIFICATION

MBBch of Engineering - Mechanical Power Engineering department, Helwan University, Cairo, Egypt. 2002

Project of Graduation: Pump design. Degree : Excellent

Recognized as mechanical engineer from Toronto university

ADDITIONAL TRAINING

Automatic gearboxes Electro hydraulic power steering for VW GROUP CAN DATA BUS" system course for VW GROUP

Vehicle electrics Electro mechanical power steering for VW GROUP Training course in Picanto, Rio & Carnival (models 2006) recommended from training center of Dubai

Coaching Team Building Business correspondence

Effective meetings Vehicle diagnostic, testing and information system "Vas 5051 and 5052" Emotional Intelligence

Job Interviewing techniques Service advisors course

VOLKSWAGEN INTERNATIONAL TRAINING PASSPORT (AVAILABLE UPON REQUEST)

ALL REFERENCES AVAILABLE UPON REQUEST

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