Customer Service Administrative Assistant

Adam A. Willard

*** ********* * Pompton Plains, NJ 07444 * 973-***-**** * ***********@*****.***

OBJECTIVE

Recent Staffing Consultant seeking a Human Resources Administrative Assistant position utilizing logistical planning, organizational development, and technical skills.

QUALIFICATIONS

Possess initiative and understanding of the detailed and larger context of complex training processes

Expert communication and interpersonal skills; experience as a team leader and being a part of a team

Highly organized, autonomous, expert at multitasking, and comfortable with data manipulation/management

Office Software: Strong command of Microsoft Word, Excel, PowerPoint, Q3, Internet savvy, and an expert in Social Media Channels

Desktop Publishing: Microsoft Publisher and Print Shop Deluxe, Typing: 75 WPM

ACHIEVEMENTS AND HONORS

Dean’s List, Four semesters at Rutgers University (3.91/4.0), Graduated Summa Cum Laude

Dean’s List, Four semesters at County College of Morris

General’s Award for Excellence given by 3 Star Gen. Jonathan Phillips

Commander’s Award for Outstanding Community Service given by LTC. John Stack

Maintained a 4.0 each semester while working 35-45 hours per week and performing community service

EDUCATION

Rutgers University-Newark, Bachelor of Arts in Psychology (January 2011)

County College of Morris, Associate in Arts in Liberal Arts and Sciences (January 2009)

PROFESSIONAL EXPERIENCE

Express Employment Professionals, Oakland, NJ; Staffing Consultant (May 2011-July 2011)

Efficiently and effectively filled open positions.

Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

Developed a pool of qualified candidates in advance of need through recruiting and pre-screening.

Communicated with the client to understand the core duties of the job, required skills, and the environment of the company.

Learned, used, and maintained the automated Q3 tracking system to fill assignments.

Coordinated client interviews, assignments, and reprioritized activities on a daily basis.

Managed and supervised all 70 associates employed with 35 different clients.

Performed and completed Employment Verification procedures: I-9 Eligibility forms, background checks, and references.

Executive Leadership Skills, Rockaway, NJ; Organizational Development Trainer (Intern); (January 2011-May 2011)

Integral part of the onsite training team for three progressive and sequential Army Leadership Courses, Technical Team Training, and Mentor and Protégé Training.

Performed all administrative duties: prepared all course materials for instruction, ensured wise use of company resources, collected participant materials, and notified Lead Trainer of any discrepancies.

Worked closely with Lead Trainer to complete all pre-course and real-time course management tasks.

Facilitated leadership techniques to mid- and upper-level managers to drive organizational development.

U.S. Army Picatinny Arsenal MWR, Rockaway, NJ; Media Relations, Marketing, Asst. Chef; (July 2007-May 2011)

Routinely exceeded objectives and standards in loss prevention, customer service, and organizational/time management tasks; received three outstanding evaluations.

Accounted for inventory in 5 different restaurants: checked expiration dates and estimated food product longevity to order accordingly, keep strict records of ordering to avoid overspending company resources or being unprepared, ensure all restaurants are accurately inventoried on a week to week basis with minimal process loss, and maintained close contact with distributors to diagnose mistakes or problems.

Performed managerial duties: direct, plan, and execute chef responsibilities and wait staff duties; manage, train, and evaluate new hires as directed by superiors.

Involved in integrated team effort that led to the use of varying media channels for advertisement and promotions. Created, conducted, and analyzed customer surveys to improve overall customer service.

ACTIVITIES

Phi Beta Kappa Honour Society, Rutgers-Newark (April 2011-Present)

Golden Key International Honour Society, Rutgers-Newark (Spring 2010-Present)

Completed 30 hours of community service in RU-N Citizenship & Service Education Program (Spring 2010)

Completed 500 hours of community service for Wharton American Legion (Spring 2007-Fall 2009)

Professional and Academic References Furnished Upon Request

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