Manager Assistant

Jeffrey Roberts

*** ***** *** ***, **** Beach, CA 90803

*************@***.*** 714-***-****

Experience

4BARJJ Property Management, Long Beach, CA (2009-present)

Assistant Property Manager

Responsible for maintenance and repair of multiple properties.

Sheraton Park Hotel at the Anaheim Resort, Anaheim, CA (2004-2009 )

Supervisor, promoted to Assistant Front Office Manager, Front Office Manager

Managed front desk, bell desk, PBX, night audit, Manager on Duty; participated in guest rela¬tions; coordination with union, communications with other departments; developed budget; trained/counseled employees; made work schedules; conducted staff meetings; managed inventory of uniforms and office supplies. Contact Northwest Hospitality Group (NHG) President/General Manager Robert Suits 714-***-****) or Assistant General Manager Emily Robinson 714-***-****).

Anaheim Desert Inn & Suites, Anaheim, CA (2003-2004)

Guest Service Agent

Greeted and served hotel guests in accordance with hotel standards, resolving guest issues according to hotel policy; handled reservations.

Ace Parking/Valet Parking, Irvine, CA (1999-2002)

Supervisor of Special Events and Multiple Accounts

Maintained valet/parking accounts, vehicle accident claims, scheduling; selected, trained, and supervised employees; maintained inventories; managed valet parking for special events.

Mile High Valet Parking at the Irvine Marriott, Irvine, CA (1996-1999)

Evening Supervisor/Manager

Supervised evening valet parking operations and managed self-parking lot with three cashiers’ booths; audited cashiers’ banks and verified nightly cash drops; provided breakdown of daily receipts (public and in-house guest accounts); Manager in Training.

Education

High school diploma, some hours completed at Cypress Community College, Cypress, CA.

Certification

Emergency First Response and Cardiopulmonary Resuscitation; Sheraton Brand Standards and Experience Service Culture Certificate; Bartending; Excel 2000

Office Skills

MS Word, Excel, Outlook, Power Point; credit card systems (Onity, Host, Landmark, Galaxy, Lightspeed and Starguest Response).

Contact this candidate