Service Manager Customer Sales Management Development/administration

VIPUL PATHANIA

PROFILE_____________________________________________________________________________________

Leading a team of 125 employees within the automotive / Facilities & Maintenance industry for 5.1/2 years . Creative and proven management service, advertising, sales and new business development And good communication skills .Broad-based experience in retail and wholesale automotive environments. Good communication skills to significantly increase the profit and volume of customer satisfaction achievements. Also deals with Insurance companies for motor claims and also do surveys of accidental vehicles. Experienced in combining cost control, revenue growth and process improvements through effective staff training and motivation. Also have Heavy Vehicle Driving License with 6yrs Experience in driving any type of Vehicle from Light Motor to Heavy Motor Vehicle.

EXPERIENCE_______________________________________________________________________________________

DynCorp International (JULY 2011-PRESENT)

OPERATION & MAINTENANCE LEAD . ADMIN. ASTT.

Responsibilities and Duties-:

Deals with different Countries Armies Customer and Provide services and solution to them . Resolve issues and problem of NATO FORCES and other companies. I am co-ordinate procedures for the flow of operations to maximize customer satisfaction and minimize cost. Receive, issue, problems and monitor in Dyn software. Lead & Coordinates the flow of construction, operations and maintenance between departments and there supervisors,which includes: checking documents for accuracy, preparing documents for customs clearance, follow-up and delivery to customer. Fully research and respond to customer issues/problems. Report and update status to operation & Maintenance Manager on a daily. operates and maintains a work order service desk and work order tracker for facility operation and maintenance programs. Performs increasingly complex maintenance and technical work assisting in operating and maintaining a service work order system to track and assign Work / Service orders for Repair and Maintenance Plumbing, Hvac, Carpentry, Electrical, labor departments, small machines and MHE to Operations & Maintenance contract facility sites and structures. May supervise a team of subcontractor and /or labor broker personnel, in accordance with the “General Supervisory Duties and Responsibilities” addendum.

CHEVROLET RAM HARI MOTORS PVT. LTD. (Mar 2010- JULY 2011)

SERVICE ADMINISTRATIVE/BODYSHOP MANAGER.

Responsibilities and Duties:-

Manage work flow with consideration of delivery deadlines .Check all the SOR (service order Request) may be correct or maintain properly. Check the action taken on the SRO and the response of customer’s .Plan, direct and evaluate daily operations. Manage staff and assign duties, Balance daily transactions, Resolve problems that arise, such as customer complaints and supply shortages, deal with insurance companies for claim. Check all the Document related to body shop department prepared by body shop team Authorize payments by cheques and the return of company. Check all the Document related to service department prepared by service team .Make changes in documentation for better utilization and developments .Organizes and monitors the department capacities in relation to exploitation possibilities for market potential

HYUNDAI SHIVANSH MOTORS, GUTKAR. (MAY 2008 to MAR 2010)

SERVICE ADMINISTRATIVE/BODY SHOP MANAGER.

Responsibilities and Duties:-

Manage work flow with consideration of delivery deadlines .Check all the Customers Request may be correct or maintain properly. Check the action taken on the SRO and the response of customer’s .Plan, direct and evaluate daily operations. Manage staff and assign duties, Balance daily transactions, Resolve problems that arise, such as customer complaints and supply shortages, deal with insurance companies for claim. Check all the Document related to body shop department prepared by body shop team Authorize payments by cheque and the return of company. Check all the Document related to service department prepared by service team .Make changes in documentation for better utilization and developments .Organizes and monitors the department capacities in relation to exploitation possibilities for market potential .provide better service reception at the car is provided, ensures quality customer care and management of customer contact, make decisions in the case of customer complaints and claims .Responsible for monitor and control the work in progress and discount.

PHONE +91-981******* • +181***-***** • EMAIL VIPULPATHANIA.SNR @LIVE.COM

VILLAGE & POST OFFICE – KAPAHI, TEHSIL- SUNDERNAGR, DISTRICT – MANDI . (H.P) . INDIA

VIPUL PATHANIA

ITALIAN THAI DEVELOPMENT COMPANY LIMITED (Jan 2007 - Dec 2007)

SERVICE ENGINEER

Responsibilities and Duties:- Go on Site and Checked all workers worked properly. Updated on the technical aspects of the work and keep on selves updated on the development of the organization. Ready all the constructed work on committed date and time. Checked Quality of work met with Quality department for Rating of work .updated the work done on intranet and Report to Site Manager, Organized meetings of all departments. Supervised and coordinated Site Operations, departments. Supervised Site Operations in a manner that ensured compliance with applicable contractual, statutory and procedural requirements. Coordinates and schedules activities of all departments to ensured that support services are provided on a timely basis. Investigate technical and construction-related problems to determine their cause and recommends resolution. Provides technical and functional assistance and support to projects.

SKILLS:____________________________________________________________________________________

Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision

making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information,Computer

use, Continuous learning. Plan, organize, direct and control daily operations, Oversee the maintenance and repair of machinery,

equipment and electrical and mechanical and other systems . Windows XP, 2000, 2007vista, MS Excel, Microsoft outlook, MS Office, Power Points for presentations & Internet, Intranet

ACHIEVEMENTS:____________________________________________________________________________

Oriented service professional with 5.1/2 years of success in provide better servicing for customers. Skilled in developing marketing programs, coordinating new service introductions and providing customer support. Proven track record in cold calling and improve better management development.

** Achieve MORE THAN 100% AND got THE RANGE 140% TO 150% Target of parts sales in 55 Dealers service providers.

** Next time achieve the Double labor in one month. Also Got Best Employee Award. Achieve total Service Turnover in 10 months more than 15 million

**Also Got Appreciation Certificate for Out Standing Performance in SOR Desk by US ARMY.

EDUCATION:_______________________________________________________________________________

Pursuing B-TECH (AME) in Mechanical Engg Indian Institute of Engineering Kolkata

India.

Automobile Engineering Diploma BOARD OF TECHNICAL EDUCATION.

Himachal Pradesh. INDIA-

High school HIMACHAL PRADESH BOARD OF

EDUCATION . INDIA.

Technical Skills:______________________________________________________________________________

Course in CAD/CAM WITH “A” GRADE

Handled Following Software Package:___________________________________________________________

DYN CORP DYN MRO, CHEVROLET GDMS, HYUNDAI IDMS, AUTO CAD, PRO-E Wild Fire 3.0, UNIGRAPHIC NX4 (CAM)

PROFESSIONAL DEVELOPMENT-______________________________________________________________

LABOR TIMEKEEPING, CODE OF ETHICS, DEALING WITH DIFFICULT CUSTOMERS, LEADERSHIP SKILLS, MANAGER STRATEGIC PLANNING, SEXUAL HARASSMENT, GROUND GUIDE TRANNING, SAFE DRIVING TRANNING, POWERED INDUSTRIAL TRUCK,HEAVY EQUIPMENT OPERATIONS, ATV TRANNING.

Languages Known : English, Hindi, Punjabi

PHONE +91-981******* • +181***-***** • EMAIL VIPULPATHANIA.SNR @LIVE.COM

VILLAGE & POST OFFICE – KAPAHI, TEHSIL- SUNDERNAGR, DISTRICT – MANDI . (H.P) . INDIA

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