Dusty Zaucha

***** ***** *****

Eastlake, OH ****5

440-***-****

ms9rz5@r.postjobfree.com

OBJECTIVE: To secure a professional administrative assistant position in a reputable company where I can continue to develop and enhance my hands-on skills and knowledge in an office environment.

QUALIFICATIONS

• Over ten years of experience in customer service and support.

• Proficient in the administrative duties of an office assistant

• Completed Administrative Assistant program in high standing

• Proficient in MS Office 2010 Word, PowerPoint, Access, Excel, and Outlook

• Proficient in QuickBooks 2010

• Demonstrates courteous and professional behavior.

WORK EXPERIENCE

Ohio E-Check, Environmental Systems Products, Willoughby, OH 2005-2011

ASM Assistant Manager/Certified Inspector

• Inspected vehicle emissions according to the Ohio EPA standards.

• Performed basic management duties

• Resolved all customer issues and needs

• Maintained quality control and high satisfaction records.

Erie Shores Equipment, Euclid, OH 2000-2005

Administrative Assistant

• Performed all accounting functions such as A/R, A/P, payroll and bookkeeping

• Performed excellent customer service using multi-line phone system

• Drafted and created all written correspondence

Buchner Glbe Tours, Euclid, OH

1987-1995

Travel Agent

• Apollo trained

• All aspects of travel such as Vacation Packages, Cruises, Airline tickets.

EDUCATION

Certified Administrative Assistant Program, ALG Training Center, Solon, OH 2012

Travel and Tourism, Hammel College, Brookpark, OH 1986