Clerk

Eugene Hendrix

**** ****** **

Rockwall, TX *****

Mobile Phone:

Secondary Phone: 972-***-****

OBJECTIVE:

I have no specific career objective. I would like to use my experience and education learned over my work career life to help a company anyway possible through any position.

WORK EXPERIENCE:

Member Services Representative

November 2004 – December 2009

AAA of Texas l Dallas, Texas

Travel, Transportation and Tourism

I did not perform any special projects. My primary purpose was to assist members with their auto travel plans and to cross sell other products and services offered by AAA.

Assisted members with their auto travel plans by preparing Triptiks, make hotel/motel reservations, car rental reservations, and provide them with maps and travel books on their destination(s). I cross sold other products and services offered by AAA; including, referrals for auto, home and life insurance; refer to the travel agent for travel packages; sold traveler’s checks, movie tickets, tickets to Six Flags and other amusement parks in Texas. I prepared bank deposits for pickup by amored car service and balanced my cash box at the end of the day.

Type 40wpm; Basic computer knowledge and skills,

Retail Sales Clerk

August 2004 – November 2004

Office Max l Rockwall, Texas

Retail

Worked partime in an office supply store for Office Max assisting customers in locating products; demonstrated products to customers; and sold product insurance offered by the store. I would also relieve the cashiers. Police the store every night before closing so the store was ready the next day to open.

Claims Manager

April 1970 – May 2002

U.S. Department of Labor, Office of Workers’ Compensation Programs l Dallas, Texas

Government and Military

I started my career with the Federal Government with the FAA as a Teletype Operator in Jacksonville, FL in 1970. In 1974, I moved to the Department of Labor where I progressed up the ladder retiring as a Claims Manager in 2002.

In my final position as a Claims Manager, I supervised 10 Claims Examiners. I would review the quality of their work to ensure that the claims were properly adjudicated inaccordance with established procedures; and that, these claims were adjudicated within established time frames. I ensured that the Examiners paid all their compensation claims for loss wages in a timely manner. Every month, I would review every examiner’s work with each examiner, explaining their mistakes to them and explained what action should have been taken. I also would write each examiner’s performance evaluation based upon guidelines approved by upper management and the union.

EDUCATION:

Some College Coursework Completed, Accounting and Business Management.

I have not graduated.

Georgia State University l Atlanta, Georgia

I attended several community colleges located in several different cities. I do not remember the exact dates that I attended college, but I believe the last time I attended college was in the late 1970’s.

SKILLS:

Type 40wpm; Microsoft Word

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